ComplaintsforTRAK Outdoors Ltd.
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Complaint Details
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Initial Complaint
31/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Misleading fulfillment of product that is now delayed for over a year and continues to be delayed for another 4 months at minimum. Several employee members of the company relayed severely inaccurate estimates on fulfillment that the company cannot live up to. Several complaints have been made by many customers at this point, some having have to wait for over two years to get the product they ordered.Business response
18/09/2023
We have experienced delays in deliveries since the ripple effects of COVID and supply chain issues in 2022 and first half of 2023. We have shipped and delivered kayaks up to June 30, 2021 pre-orders. ************************* pre-order (#****) placed September 24, 2021 is now #** on our "next **" in backlog, and expected to be delivered by December 2023. We have offered monthly updates on our platform by going to ********************************************************* and giving first name and email address used when the order was placed. We apologize for the impact these delays have had, and look forward to delivering the kayak to *****
Initial Complaint
12/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased two kayaks in ******** 2021 for in excess of $****** The kayaks have never been delivered. I made dozens of efforts over the past two year to contact the company regarding nondelivery. Initially the company represented that delivery had been delayed a half year. for the last year the company has simply ceased responding to all efforts at communication. A company is engaged in unfair and deceptive business practices when it entices customers to pay for kayaks in advance representing that it has the capacity to deliver within a few months, when in fact, it had no capacity to manufacture or deliver the kayaks, keeps the consumers' money, never makes delivery and then ceases all communication. Only recourse for the consumer is litigation against the corporate officers who authorised or ratified the deceptive practices of the company and against the company to enjoin its continuing unlawful practices.Customer response
13/06/2023
My last communication with the company prior to filing the complaint with the BBB was in the ****** of 2023, when I demanding refund. Between then and the filing of the complaint I made numerous efforts to contact the company through emails and its website, but without success.
Initial Complaint
17/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a preorder kayak in july 2020 which was supposed to be delivered in spring 2021 then in spring 2022 then late 2022 and it is now april 2023. They did have on their web site at the time of ordering that they had a 2 year guarantee for delivery with a full refund which has since been removed, i have yet to receive a full invoice even though i have paid in full through 2 email transfer each for half of the total and asked repeatedly for an updated one with my correct postal code they keep pushing the dates back with little to no communication its only when i ask what *** **** is going on they respond i have all the emails and can prove I paid them in full all i really want at this point is my money back as they have yet to deliver and * **** **** * **** **** ******* *** if I wait too long before filing maybe it will be too late and im out over ******Initial Complaint
22/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a Trak 2.0 kayak on March 11, 2021. The purchase price of $3199 was debited from my bank account shortly after. I understood at the time that it might be a year or so before the kayak was delivered. It's now a year and a half, and every time I try to get an update from Trak or from the founder, ***************************, as to when I might expect the kayak to be delivered, I receive no response whatsoever. I am not demanding that it show up at any specific date; merely that **** inform me as to when it is likely to be delivered. I receive no response from the online contact site, nor any response from *****. I am beyond frustrated!I would like to know when this kayak is likely to be delivered, and if it is still years in the future, to cancel my order and receive my money back with interest.Business response
02/09/2022
I have responded to this customer on August 21st. See ********.
We have been in communication with these customers. We sent an update and notice of delay back in May 2022. It is difficult to keep up with the individual communication, but we do the best we can. The supply chain situation has been a big challenge to overcome.
Customer response
06/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** L* ******Initial Complaint
08/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello, this complaint is in regards to significantly delayed delivery of product (over 2.5 years), refusal to refund deposit and poor customer service.Dec 2019 - I gave a deposit of $2415.00 CDN with a summertime delivery promise and policy at the time of *** 10 month delivery.2020 - requested a return of deposit and was refused after many ignored emails and chasing down Trak staff for an answer.June 2022 - sent an email and follow up on messenger and IG, requesting a refund (NO RESPONSE TO DATE) given the extremely unreasonable wait and multiple passed delivery date promises. (Most recently We expect to be able to ship you your kayak in June promiseyet another passed delivery promise.There are supposedly many others on long waits for delivery of a kayak so I will happily give up my spot in the que to get my refund back. Even with the pandemic, over two and a half years is way beyond a reasonable wait and justifiable to expect a return of deposit.Given all the above and fact that I work in the seal kayak guiding and instructing industry I have had to buy a different kayak in the meantime and have NO INTEREST in this boat and the likely EMPTY PROMISES of deliveries.Return my deposit and pass my boat on to another eager customer waiting in line.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.