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          Kerivan-Lane, Inc. has 2 locations, listed below.

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            • Kerivan-Lane, Inc.

              30 Charles Street Needham, MA 02494-2906

              BBB Accredited Business
            • Kerivan-Lane, Inc.

              PO Box 920141 Needham, MA 02492-0002

              BBB Accredited Business

            Customer ReviewsforKerivan-Lane, Inc.

            Fuel Oil
            Multi Location Business
            View Business profile
            View Business profileBBB accredited business

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            6 Customer Reviews

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            • Review from Kristin M

              03/07/2024

              We have worked with *********************** ever since buying our home 7 years ago. They have always provided stupendous service whether it was helping replace our leaking water heater, replacing a faulty sump pump to maintenance work of our heating system and oil deliveries.All technicians we have worked with are great and professional.We have also had *********************** install mini ductless splitters throughout our house. We are so grateful for all they have done for us.

              Kerivan-Lane, Inc. Response

              03/14/2024

              Thank you for your nice review! We go out of our way to treat our customers homes like our own and are always available, from dealing with the emergency water heater to the regularly scheduled maintenance. We look forward to helping you take care of your house for years to come.

              The *********************** Team

            • Review from Holly A

              02/17/2024

              I found out there was a leak in our oil tank at 4:50pm on a Friday night. They came out within 20 minutes patched the tank, cleaned up all the oil and made arrangements for a new oil tank to be delivered and installed at 8am on Monday morning. It all went so smoothly - they took care of everything. I've been a customer for many years and they have ALWAYS been an amazing company. Everyone in the office is professional and helpful and their service couldn't be any better. I don't usually write reviews, but I am happy to do this one.

              Kerivan-Lane, Inc. Response

              02/20/2024

              Thank you for the review. We understand how stressful this situation can be and we are glad we were able to respond so quickly. Thank you for your many years of loyal business. 

              Regards,

              *********************** Service Team 

            • Review from Maurice H

              02/16/2024

              I was impressed with the professionalism and the quality of the *********************** team. A careful analysis of their proposal showed them to be highly competitive on price especially when you add in the associated costs from the necessary electrical contractor.
            • Review from Gary N

              02/15/2024

              I recently needed to have my oil tank replaced and I contacted *********************** for a quote. In addition to the tank replacement, I wanted to have a double wall upright tank installed due to space considerations, and asked to have the fill pipe moved so I could enlarge my front steps and landing. I could not be happier with the results. The old tank was removed without any spills, new piping was installed and painted, and the holes left from the old fill pipe removal were plugged and covered over. Everything was handled very professionally with calls and contact throughout the process.Well done Kerivan Lane!

              Kerivan-Lane, Inc. Response

              02/16/2024

              The KL Team appreciates your business . We are pleased that the job went smoothly and the new fill/vent pipe position will provide the needed space for the new landing. We receive many positive comments about the space saving double wall upright tanks. They are basically the shape of a refrigerator and open up needed space. 

              Thank you,

              *******************************

              General Manager/Owner

            • Review from Alissa W

              02/15/2024

              We worked with *********************** this winter on having mini-split/heat pumps installed across all 3 levels of our **** house. The level of customer service was excellent, particularly around the support we needed to navigate the convoluted MassSave loan and rebate process. I highly recommend ***********************!

              Kerivan-Lane, Inc. Response

              02/16/2024

              The KL Team appreciates your feedback. The mini-split/heat pumps have provided our customers with great year round comfort. Heating in the cold months and cooling in the hot months. Please remember we will need to provide an annual service to keep them running at peak level. Just click the contact us button on our website and pick a date and time. It is that easy!

              We appreciate your recommendation and we will always do our best for you.

              Warm regards,

              *******************************

              General Manager/President

            • Review from Craig S.

              04/21/2022

              We signed up for their fixed-rate home oil special in September 2021, at a rate of $2.799/gallon through 5/1/22. Between September and February, they added about 75 gallons to our tank on a consistent basis. Then, when prices increased, they stopped delivering oil. We contacted them several times requesting delivery. Instead, they sent a tech to our house unannounced to measure our tank. After indicating that we would contact the ** for allowing our tank to go empty, the owner, *******************************, left a voicemail saying they would not fill our tank or honor our offer, which expires 5/1/22. Our tank is now empty because of Kerivan Lanes greediness and unethical practices.

              Kerivan-Lane, Inc. Response

              04/28/2022

              *********************** honored the new customer contract and provided the oil during the contract period at the contract price. The customer did NOT run out of fuel and at the time we measured the tank they had 65 gallons in the tank. The customer was trying to pressure us to fill the tank so that they would have fuel to use beyond the contract period. I understand why they would want that because there is a $3 per gallon difference in the price. I submit that the "unethical" and "greed" is perhaps on the side of the customer and not the company that honored the contract. You decide.

              Customer Response

              04/28/2022

              Instead of bringing oil, Kerivan Lane set a tech, unannounced, to measure the oil in our tank on 4/12. It was measured to be 1/8 full by their tech and he indicated that they were avoiding filling tanks due to higher costs. Our contract is through 5/1 (technically still under contract today) and we ran out of oil on 4/21. After 4/12, we also asked for an emergency fill-up, which would have been a partial fill, but ******* never followed through with that either. Luckily, ***************** came and filled up our empty tank within the hour of calling them. But, we agree, let future customers decide. We're happy to put this behind us and work with a more reliable and professional company.

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