5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Samuel W
1 star11/12/2023
8:56 am This whole experience was extremely hurtful to my 7 year old grandson. The individual who was to coach my grandson, **************** does not deserve the title coach. He texted (not called) to cancel 15 minutes before the time. He claimed that the space was double booked but that was a straight out lie as I was there and there was no one using the space. As a result, an exciting experience for my grandson became a disaster as he was hurt and disappointed. Further, I could not reach anyone at the organization for help! They only have email response, no phones. Even after my complaint there has been no call from CoachUp or ******************Review from Kam O
1 star10/04/2023
DO NOT USE THIS COMPANY!!!! THESE PEOPLE ARE A COMPLETE SCAM!!!!! I was overcharged not only overcharged but the coach canceled the day of training when I asked for a refund they tried to charge my card an additional 46$ I had to block them from my bank a person then emailed me and said the 46$ they tried to take off my card was actually them trying to process a refund which was a complete lie bc it wouldnt have tried to deduct money if youre processing a refund. This turned out to be more of a hassle than help this is a scam save yourself the time and just ask a local coach for training rates. Im still currently in the process of getting my money back from my bank and its been a little over a month. Worst experience Ive ever had. DO NOT ISE THIS COMPANY there isnt even a customer service number that works which is a big red flag if you call the number it directs you as if itll help but it does nothing!!! COACH UP **** YOUR DAYS BAD BUSINESS DOESNT LAST FOREVERReview from Marli R
1 star05/31/2023
Wish I could give 0 stars! Absolutely terrible customer service, if you can even calm it that. Awful experience with one of the coaches, have been hounding CoachUp for refund and to honor their good fit guarantee. Have not heard anything back regarding the refund, but I do keep being sent discount codes for my next session. I would stay away from this place. My 7 year old was so disappointed throughout this process.Review from Elle J
1 star01/14/2022
My son has been trying to cancel this account for months as a coach he should be able to go into the account and cancel but you have to call, they never answer the phone and if you email them, it doesn't do any good. they have been charging his bank account a monthly fee of $30 since May 2021. At this point he'll have to change his bank account number. Terrible customer service.Review from Ralph P
1 star06/15/2021
AUTO charges coaches' ****** Cards a yearly fee without any notice/email etc. Only way to cancel is to email or call their 888 number. They clearly are trying to see how many inactive coaches don't notice their credit cards being charged since it's once a year.They make the services "look nice" but no coach that actually is successful would ever stay on CoachUp with their terrible commission splits. If you're a parent, you're better off with actually looking on **** or Googling coaches and rather than having an inferior coach for your kids that would get paid minimally.
Customer Review Rating
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