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          Find a Location

          New England Window & Door, LLC has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • New England Window & Door, LLC

              45 Fondi Road Haverhill, MA 01832-1302

            • New England Window & Door, LLC

              1267 Washington St Hanover, MA 02339-1630

            • New England Window & Door, LLC

              59 Commerce Way Woburn, MA 01801-1005

            • New England Window & Door, LLC

              170 Worcester St Wellesley, MA 02481-5506

            • New England Window & Door, LLC

              400 Expedition Drive, Suite B Scarborough, ME 04074

            Business ProfileNew England Window & Door, LLC

            Window Installation
            Multi Location Business

            Additional business information

            See all additional business information

            Contact Information

            45 Fondi Road

            Haverhill, MA 01832-1302

            Get Directions
            Visit Website
            Email this Business
            (978) 373-2500

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Pella Window & Doors is a distributor, sales and service to builders, contractors and general public.

            Products & Services

            Windows, Entry Doors, Patio Doors, Skylights

            Business Details

            This is a multi-location business.

            Find a Location

            New England Window & Door, LLC has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • New England Window & Door, LLC

                45 Fondi Road Haverhill, MA 01832-1302

              • New England Window & Door, LLC

                1267 Washington St Hanover, MA 02339-1630

              • New England Window & Door, LLC

                59 Commerce Way Woburn, MA 01801-1005

              • New England Window & Door, LLC

                170 Worcester St Wellesley, MA 02481-5506

              • New England Window & Door, LLC

                400 Expedition Drive, Suite B Scarborough, ME 04074

              Location of This Business
              45 Fondi Road, Haverhill, MA 01832-1302
              Email this Business
              BBB File Opened:
              12/31/2000
              Years in Business:
              34
              Business Started:
              1/1/1990
              Business Incorporated:
              4/5/2007
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              97
              Alternate Business Name
              • Pella Windows and Doors of NH & ME
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Charles R Anganes, Finance Manager
              Contact Information

              Principal

              • Mr. Charles R Anganes, Finance Manager

              Customer Contact

              • Mr. Charles R Anganes, Finance Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/11/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Feb 6, 2023 - Contract with PELLA *********************************************** for a 1-day install of a new front door w/3-pt locking system / a storm door / new framing / new inside trim / new outside trim to be scheduled on a Friday. Half of the total project was paid at time of signing. The second half due after project completion.March 24 (Friday)- PELLA installed new frame/inside trim and a damaged front door w/in-operable 3-pt locking system / storm door with a missing striker plate / no exterior trim / no exterior kick plate (should have been installed prior to the sill of the new framing). After completing the installation, the PELLA installer told us the door was damaged and that a new door needed to be ordered, to replace the one he just installed. Then informed us the door could not be locked. March 24 - ********/PELLA sent an email telling us that a new front door was being ordered to be installed and they would have someone on Monday, March 27, out to fix the locking. The missing items would be scheduled to be completed. PELLA pawns the issue off to a 3rd party (****) to contact us about the new door. We don't have a contract with ****, however, **** told us it was a 1-2 week lead time for the new door. May 19 - Pella installs outside trim / didn't have the material for a kick plate / striker plate (installed by us - our choice) / no new door. By choice my husband installed the kick plate instead of PELLA.May 26 - Received an email from ********/PELLA for balance due ($5330).May 27 - Received an invoice for payment of balance due. May 30 - I called PELLA Corp to help resolve the issue. They told me local PELLA Branch would respond in ***** hrs.June 5 - ************ again due to no follow up from PELLA.June 6 - Email from ********/PELLA stating they are taking us to small claims. PELLA HAS NEVER CONTACTED US TO SCHEDULE THE NEW DOOR INSTALLATION TO REPLACE THE DAMAGED DOOR, BUT IS REQUESTING FULL PAYMENT. WE HAVE BEEN WAITING SINCE MARCH 24, 2023.
              Read 11 More Complaints

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              holly s

              06/22/2022

              We had a terrible experience with Pella. According to the salesperson who visited our home, there was a significant wait time on most windows except for their *most expensive*, which we were told would arrive in 4 weeks. So we bought the expensive ones knowing they would be there when we needed them. We signed and paid in full, and did not get our windows until about 11 weeks later. However, it wasn't due to shipping delays or any other delay outside the company. Instead, it was because the order was not properly placed in time by the salesperson. This was confirmed by his supervisor. When i explained that the only reason we purchased those very expensive windows was the short turnaround, which was promised by the salesperson, the supervisor was willing to take 5% (and eventually brought that up to 8%) off the original price. Which is a pretty insignificant amount based on how much was paid, and definitely did not "make us whole" as he said he intended. In all, we paid way too much for windows that were significantly delayed due to an internal error, and the quality of those windows (fiberglass) is definitely not worth the price. Would not recommend.

              New England Window & Door, LLC Response

              06/24/2022

              We apologize for your dissatisfaction with your purchase and product decision. Could you supply us with more information as to whom you purchased from as we do not have records of your purchase here. Your zip code would indicate you are from ******* and out of our service territory and likely bought from Pella of ******.
              Read 2 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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