Customer ReviewsforFranklin Sports, Inc.

I have been purchasing batting gloves for 30 years from this company. For the past 10 years they have been custom. Franklin Sports has excellent customer service. I just read the single review on here and it is amazing how ridiculous people are today. Totally unfair and Franklin's explanation makes perfect sense. "we count days differently"????? Complete joke of a response from the reviewer. Let me tell you about my experience. Anytime...ANYTIME I have an issue with my gloves I email the company with a photo and they resolve it right away. There have only been a few of those. They are also very quick to respond. The guys are super. I am capable of understanding how days and weeks work in the real world. I am capable of waiting the six weeks for the gloves to ship because that is the expectation level the company sets.

We appreciate your business and taking the time to submit this review.  Thank you for being a part of the #FranklinFamily

I placed an order 3/22/22 for a custom pair of batting gloves. Status of order went from processing, to hold, to in production. I contacted customer service, which you can't talk to a person, have to leave a voicemail. They eventually respond via email. Which is not helpful. I contacted them once it went to hold. They explained their products are made in ***** and have no way to know the status of the order. It will update once it ships. I was told via email by customer service that it would be shipped in 4-6 weeks from the order date. We are now almost to 6 weeks and they are telling me it may be another couple weeks. They have taken the money out of my account and seem to not know what is going on with my order, since apparently they have them made in *****. They have the worst customer service. I highly advise to never buy from this company!! I will update this review in the next couple weeks to let you know when or if I ever get the gloves that have been paid for.

Hi *****, Thank you for this opportunity to offer additional assistance in this matter. Our sincere apologies for the frustration. It seems that your complaint is centered around that you feel we said that the order will take two additional weeks over the promised 4-6 week timeline. This is not the case at all. Please allow me to reiterate the explanations from our correspondence last Thursday. We will also submit screenshots of our emails for the BBB to review. First, you mention that we said our gloves are made in China. We did not say this, and our gloves are not made in China, but they are produced in a facility overseas. Secondly, during our correspondence you noted that next Tuesday (April 26th) would be “six weeks.” However, we simply pointed out to you that Tuesday would be 34 days from your order date of March 22nd; which is not six weeks. It would be the beginning of week five and based on the date of our correspondence (April 20th) and it may still be two more weeks for the order to ship. At no time did we say it will take eight weeks for your order or that it will be two more additional weeks. This reply and explanation was sent to you on Thursday, a day before you wrote this review to the BBB. I hope that this offers a satisfactory explanation of the production timeline in addition to our reply from Thursday April 20th. Your gloves should ship the week of May 3rd. To make up for the frustrations we will refund a portion of your order and send a confirmation email as such. Have a great day! Franklin Sports Customer Service

I apologize I said *****..The production of the batting gloves is *******. We seem to calculate days way different, and I am not going to argue over it with you. I also will not argue back and forth with you as it seems that is what you are wanting to do. I will be watching for a 50% refund on the batting gloves. I will update this review with a comment whether I receive a refund or not.