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Find a Location

Premier Water Systems, Inc. has 1 locations, listed below.

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    Business ProfileforPremier Water Systems, Inc.

    Water Treatment Equipment
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/5/1991

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Premier Water Systems, Inc. provides in-home water treatment systems, resolves iron and PH problems, sells drinking units and offers industrial, commercial and residential water filtration. The company was established and incorporated in Massacusetts in 1989. The company employs 3 people. Mr. Jerry Lovell is President of the company and Mr. Jim Lovell is the Service Manager. Any questions or problems may be directed to the attention of either Mr. Jerry Lovell or Mr. Gary Zafron.

    Products & Services

    Water Softeners, Drinking Water Systems, Specialty Treatment Systems

    Business Details

    Location of This Business
    591 Providence Hwy, Walpole, MA 02081-4230
    BBB File Opened:
    2/5/1991
    Years in Business:
    35
    Business Started:
    1/1/1989
    Business Incorporated:
    8/17/1989
    Accredited Since:
    2/5/1991
    Type of Entity:
    Corporation
    Number of Employees:
    3
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Jerry Lovell, President
    Contact Information

    Principal

    • Mr. Jerry Lovell, President

    Customer Contact

    • Mr. Jerry Lovell, President
    Additional Contact Information

    Fax Numbers

    • (508) 850-9098
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brian T

    1 star

    02/12/2022

    If I could give them 0 stars I would. Tech came out today (a Friday) and turned one s**** on the head unit and said this whole unit is not even working then bypassed it by turning 3 ball valves. He was looking at the system for less than 5 minutes and I was charged $329.95 for it. We tried to call to dispute paying a service fee when nothing was actually serviced and he basically told me tough. Now my second floor has ***** water and the toilet wont flush and fill back up. And guess what? THEY'RE CLOSED FOR THE WEEKEND so now my ************ are to call a different plumber or to wait til Monday with no water pressure. AVOID THESE PEOPLE AT ALL COSTS

    Premier Water Systems, Inc. Response

    02/12/2022

    Hi *****,I do not normally tell a client to go on line and give us a 1 Star review, but told you to because you were so unreasonable. It would have been very easy for me to waive the service charge that you were quoted BEFORE we went to your house. Although it may be a bad business decision, I felt you did not deserve to have the charge waived.As discussed, these are the exact notes regarding the service call you requested by making a call to us:"01/24/22 (MB) ***** called asking for help. He reached out to us after finding our number on his equipment. He moved to the home in 2017 and never had it serviced. According to our records, the system has never been serviced since it was first installed back in 2006. He is planning on selling his house within the year but has been having issues with the well water and equipment. PLEASE EXPLAIN SYSTEM TO *****."When *** was at your house and determined that the system was not working, you did not want it fixed because you did not want to spend any money, you did not want any explanations because you did not want it fixed, and you did not want to pay Ray because you did not want it fixed.I'm sorry you feel that Ray did not deserve to be paid, but he was only trying to collect what you agreed to pay when YOU SET THE APPOINTMENT. He found that the system was not working do to neglect, which is not our fault.In the future, I wish you appreciate that the cost of other's time is no less valuable than yours.Thanks for listening.... ****

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