Business ProfileforSocial Owl, LLC

On January 25, I was emailed by a certain ********* from Social Owl reminding me about my renewal for their social media platform license (I purchased one the year prior) that will happen the following day. I promptly responded and told them that I did not wish to renew since I wasn't able to use their platform and just wasted my investment. ********* acknowledged my request and said that he would deactivate my account so it wouldn't renew. But on January 26, my credit card still got billed for $1,586.63. I immediately informed ********* and he was responsive at first but after a week or so, he stopped responding to my emails. In our last correspondence which was on Feb 10, ********* mentioned that they are still checking with their ********************** After that, I have consistently sent them emails about it but never heard back. I would like to seek your help in getting a refund for a service that I explicitly indicated I did not want. I would also like for them to remove my credit card information from their file so I will not encounter this situation in the future. Thank you very much for your help. I look forward to your guidance and assistance in getting my hard earned money back.