Business ProfileforDrain Doctor, Inc.

Company sent technician on 1/18/2023 to fix a main-drain clog that had flooded a large section of my basement and filled my double utility sink about 1/3 with water. Technician asked me where is the water coming from? which seemed like an odd question since that is why he was there. I called the company manager to convey my concern; manager insisted the tech knew what he was doing. After about an hour and a half, technician told me to flush an upstairs toilet. He then told me my problem was fixed. I was presented with an invoice for $195, with a $45 senior discount after the technician (improperly) asked me to state my age, whereupon I wrote a check for that amount. Later that evening I washed some dishes by hand and ran the clothes washer once on a rinse cycle. Before going to bed, at about 1 AM, I went to the basement to check for any concerns. To my shock I found the entire large section of floor again covered with water and the utility sink filled with water, this time almost to the brim. I placed two urgent calls to the company; it claims to be available 24/7. Neither call was returned. The next morning, the technician called and said he had accidentally turned off his phone. A few hours later, a manager called and said he was sending someone over; I told him Id already enlisted another company as Id lost confidence in Drain Doctor. I explained my reasons in detail, and advised that I had stopped payment on the check. He responded that my input was very helpful. The plumber who fixed my issue later that day said the quick toilet flush insufficient to check if the problem had been fixed and that the tech should have run water for at least 10 minutes before leaving.On 2/3/2023 I received a past-due invoice from Drain Doctor: $245 for its work and $25 for having stopped the check. I believe these charges to be unwarranted. Not only did the company fail to fix my issue; it left my property in a vulnerable situation overnight.