Additional business information
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 435 Boston St, Topsfield, MA 01983-1218
- BBB File Opened:
- 2/27/1986
- Years in Business:
- 39
- Business Started:
- 1/1/1985
- Business Incorporated:
- 10/31/1985
- Accredited Since:
- 2/27/1986
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 45
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- 9:00 AM - 5:00 PM
- Su:
- Closed
- Business Management
- Mr. John Henshall, Service Manager
- Contact Information
Principal
- Mr. John Henshall, Service Manager
Customer Contact
- Mr. John Henshall, Service Manager
- Additional Contact Information
Phone Numbers
- (978) 887-2424Other Phone
Email Addresses
- Primary
Website Addresses
- (978) 887-2424
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
13 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Virgilia L
06/12/2024
Gibraltar Pools & Spas Corp. Response
06/17/2024
Rainy weather wreaks havoc on outdoor work. This lady became very agitated even aggressive with several of our people, and did not want an appointment in June (after an opening became available and with our assurance that if something opened up sooner, we would get her done sooner), instead opting to come to our store and purchase a liner to install herself. She somewhat passionately required money as compensation because we did not appear at her home on a day in which it rained quite heavily in the middle of the day. We explained that we were sorry, but we cant really do that. In the next call to our office, at her urging it was referred to higher management and we offered her $157.50 as an olive branch in order to help bring down the temperature of an aggrieved customer, hoping that would defuse things. She accepted, but then she moved the goalposts and she wanted us to give her $42 more, for her to buy the required gasket assembly kit, but we had to demur on that.
When she came into our store to purchase the liner, it was interesting. With a store full of people, it would be difficult to get into a long technical ****** on liner installations, even if one of our liner technicians were on the premises,but of course they were all out in the field --putting in liners, mostly. In our store we do have students from the local college who come back each summer for us, and most customers are complimentary of these young staffers, but we are sorry that our kids were not specifically versed in liner installations, which is really a specialized skill to some degree.
In summary,we tried to make amends to this customer to bring her back on the team, but our gesture of helping her (when she pressed us for money) did not result in its intended result, as the final sentence of her review would indicate.
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