Business ProfileforCota & Cota Heating Fuels

They entered my house without permission and fraudulently billed me over $400 for an emergency after-hours service call that I never requested. There was no emergency and they never even had the courtesy to call to check if there was or to request permission to ENTER MY HOME, at night, without my knowledge. That is completely unacceptable, a grievous betrayal of trust and, by the way, illegal.Cota & Cota's excuse for why they did this isn't any better either - after being an auto-delivery propane customer for about 10 years, without any notice to me, **** switched my account to COD, meaning I'd have to call them to request delivery. I had no idea, since they didn't inform me of this illegal change to my account, and then they didn't make a propane delivery to my house for 11 months. According to ****, they just spontaneously realized one day that they hadn't made a delivery in a while and probably should have, so they decided that my tank must be empty, our heat must be off, and it was February so my pipes could freeze! They realized that would be 100% their fault, since they had illegally switched my account from auto-delivery to COD, but instead of calling to check if there was a problem with the heat, they ran right over to my house at night, illegally entered my home and then billed me for an "emergency" after hours "call" that I NEVER REQUESTED. I wasn't there at the time, but I have a webcam in the house which shows a digital reading of the internal temperature in the house and could easily have let them know if there was a problem (there wasn't). The per-gallon price of the subsequent propane delivery printed on the delivery ticket was struck out and manually increased by 44 cents per gallon, which appears to be unexplained price-gouging. At ***** gallons, that amounts to $177.54.