Business ProfileforMastria Buick, GMC Cadillac, Inc.

Hello,My name is *************************************** and on March 11, 2023 I purchased a 2022 ****************** from the above -mentioned car dealership. I paid cash.at the time. The car was slightly used with an odometer reading of ******* miles. I picked up the vehicle a week later so that they had time to prepared the car for pickup. When I first sat in the car, I brought to the salesman's attention that the oil was reading low. He said not to worry that they will go through the entire car before releasing it to me. When driving it home it was raining, and I was a bit nervous and cautious. When I arrived home and was relaxed and was sitting and becoming more familiar with some of the other gadgets in the car I noticed that the light said, "oil overfilled". I called the dealership the next day and spoke to ****** about this problem. I knew it was not good to drive the car in this condition. He wanted me to go down there so that they could do a complete oil change. I told him that I would not travel that far and for him to make arrangements with a local ************************** near me and I would go there. I was unable to go right away since I have my horses to care for. However, the car sat in my driveway undriven. When I was available to go, I called ****** set up the appointment and to make arrangement for them to pay for the oil change as soon as it was done. He sent me to *************** Romeo *********** of ****** in Brighton, Mass, after he spoke to **** there. When i got there they had to call and see if my story was true and spoke to ******. ****** said they would pay when the oil change was done and gave them his phone number When completed with the oil change, they told me my car was out of alignment and that it should not be ignored. And so, it was fixed that day for $199.00.When all was done, they called ****** and he would not answer his phone as he told them in Brighton that morning. They called him 8 times.They called the main number as well, and then called ******'s extension. No one would answer their phones. At this point I had been there over 3 hours and wanted and needed my car back. They said they could not release it unless it was paid for. So I had not choice but to pay.The next day, I did get to talk to ****** who said he would mail me the check and that I should not have fallen for the out of alignment act and since I did, I was on my own to pay for it. This oil change took place on 5/30/2023. they have since told me at least a dozen times that they have not received my phone messages and emails. And yet a minute after I sent mine with the bill, I had my husband send it and they received it. They keep saying they will put check of $229.00 in the mail and I have received nothing. I believed ****** is the son of the owner. I have called and asked for the owner and he does not answer. All because they overfilled the oil and now owe me $229.00 to have oil changed.I sent in a review on their website, and they deleted it. I have also called for a different form than the one they provided me with to title this car since they gave me the wrong form. No one has called me back about that either.Thank you for your time.*************************************** ************