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Find a Location

Lexington Motors, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLexington Motors, Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/1981

    Years in Business: 49

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Lexington Motors, Inc. (doing business as Lexington Toyota) is a new car and truck dealership.Opened in 1977 and a 3rd generation family owned and operated by the Grey Family.

    Business Details

    Location of This Business
    409 Massachusetts Ave, Lexington, MA 02420-4009
    BBB File Opened:
    6/1/1981
    Years in Business:
    49
    Business Started:
    1/1/1975
    Accredited Since:
    6/1/1981
    Type of Entity:
    S Corporation
    Number of Employees:
    49
    Alternate Business Name
    • Lexington Toyota
    Hours of Operation

    Primary

    M:
    8:00 AM - 7:00 PM
    T:
    8:00 AM - 7:00 PM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 7:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 5:00 PM
    Su:
    12:00 PM - 5:00 PM
    Business Management
    • Mr. George S. Grey Jr., President
    Contact Information

    Principal

    • Mr. George S. Grey Jr., President

    Customer Contact

    • Mr. George S. Grey Jr., President
    Additional Contact Information

    Fax Numbers

    • (781) 861-3977
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a new car on 5/2/23. It needed a new transmission; my paperwork says it was a new transmission, the dealership paperwork says they used a remanufactured transmission. The replacement transmission did eliminate ******** womp noise the car made from day one (they had told me it was normal).The control panel only connects to my cell phone approx 25% of the time. They kept saying this was normal, at the same time saying they would have a software person address it after the transmission was replaced, and then later they said that corporate told them there was a known defect between the control panel and Android phones and that maybe there would be a fix some day. This prevents me from using the *** or phone in the car, both safety issues.The biggest problem is nighttime visibility. At night with the lights on I can only see through the bottom 1/4 of the windshield. The top 3/4 appears completely black/opaque. They said there is nothing wrong with the lights or the windshield, and suggested I drive with my brights on all the time. A local *********** officer measured a distance of 78 feet of road visibility from the front of the car. When buying a new car I expected it to work consistently and safely and to be able to drive it at night. The dealership kept telling me the car was fine, but I kept saying it wasn't (as did about 20 people I know who looked at the photos and got in the car at night). To a person, each said "how can you drive at night the windshied is black?). Eventually they addressed the transmission. The other two issues are unaddressed. Since the car was in service for more than 30 days I asked for a replacement (MA lemon law says greater than 15 days in service (when service is open) is a lemon), they said no, I appealed to Corporate Toyota and they said no the car is fine. I have a detailed log of who said what when, what work was done, etc., if you would like to see that. Thank you.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ashok K

    1 star

    03/13/2023

    Never go to Lexington Toyota for service. They are ripping customers. I.had very bad experience today.Toyota has a special service deal for 30k,35, 40 and 45k for.$399. I asked to buy this deal and stupid person said if u have over 30k mile, I cant give u this deal.I want owner of this business to explain why?Their idea is to fool I ********* people.I request to everyone going to this dealer, please use some other dealers. If you have more money please donate to some reputated organizations who r helping needy people

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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