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Find a Location

Cadillac of Norwood has 1 locations, listed below.

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    Business ProfileforCadillac of Norwood

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Cadillac of Norwood is engaged in the sales of new and used automobiles, parts and service.

    Business Details

    Location of This Business
    700 Boston Providence Tpke, Norwood, MA 02062-5222
    BBB File Opened:
    11/6/1986
    Years in Business:
    102
    Business Started:
    1/1/1922
    Business Incorporated:
    9/12/2013
    Type of Entity:
    Corporation
    Number of Employees:
    56
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    11:00 AM - 4:00 PM
    Business Management
    • Mr. Peter Fitzpatrick, Manager
    • Mr. Mike Xidea, Director
    Contact Information

    Principal

    • Mr. Peter Fitzpatrick, Manager
    • Mr. Mike Xidea, Director

    Customer Contact

    • Mr. Peter Fitzpatrick, Manager
    Additional Contact Information

    Fax Numbers

    • (781) 762-3820
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/26/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My car is making this weird noise so I brought to Cadillac. They said they were busy and offered to take me home and then pick me up when it was done. I took the day off from work. They called me and told me it was the flex pipe and it's broke and it will cost $1,700 to replace it. They gave me another option and that's to go to ***** exhaust and have them cut and weld it. It went to ***** in Stoughton they put it on the lift and said nothing is wrong with flex pipe and no leaks or anything so I got a second opinion and went to one in Brockton and they said the same and the guy said I don't want to take your money and nothing is wrong with flex pipe. I called Cadillac and told them and I said I paid $160 for the diagnosis and ***** exhaust said my flex pipe is fine and Cadillac said they had their best mechanic on the job and I dropped it off again and they had it all day again and I received a call from Cadillac and they said they it was definitely the flex pipe and all the mechanics could hear it and he sent me a photo of the part that was making the noise so I went back to ***** exhaust and showed them the photo and they said okay we will do the job so the replaced the part and he kept saying I don't think that's it and have been doing this for 22 years but I'll do it. They changed it and I drove off still hearing the sound and the guy at ***** got upset and said I told you! That's not what it was and I didn't want to take your money and find another mechanic or something. I called the Cadillac service manager and I left a message 3 times and I did not get a response at all. I am very upset. I spent $500 and I still have the noise and what if I paid the $1,700? They would had my money and still have the same problem. Please help me. Thank you!

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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