Business ProfileforLife Cycle Transitions

Dear BBB,
I hope this message finds you well. We are writing to address a recent complaint filed by a customer regarding our ********************. We value transparency and wish to provide additional context to ensure a fair representation of the situation.

The client initially received a quote of $3500.00 for our 1-day transition cleanup package, inclusive of packing, sorting, organizing, and deep cleaning for her sister's apartment. Expressing concerns about affordability, we decided to extend the ***** holiday discount promo, typically reserved for Tufts health plan subscribers, as a goodwill gesture. This, coupled with other minor discounts, resulted in a substantial reduction to accommodate her budgetary constraints.

Despite our efforts to make the service more affordable and contribute positively to her family's holiday reunion, the customer's subsequent complaint has left us perplexed. Interestingly, she acknowledged the excellent job done by our cleaners in a text message, praising our services. It is disheartening to find that her online review does not align with her expressed satisfaction.
Moreover, we would like to highlight that, in an act of goodwill, we went above and beyond the contractual agreement by investing an additional 3 hours in cleaning without passing on the extra cost to the client.

With a track record of successfully transitioning thousands of clients over the past 15 years, we are genuinely puzzled by this situation. We believe that, given the circumstances, a note of appreciation would have been more appropriate.

We are committed to customer satisfaction and are open to addressing any concerns or clarifications needed. Our aim is to continue providing exceptional service and fostering positive relationships with our valued clients.

Thank you for your attention to this matter.

Best Regards, 

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