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          SquadLocker, Inc. has 1 locations, listed below.

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            Business ProfileforSquadLocker, Inc.

            Retail Sportswear
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.95/5stars

            Average of 20 Customer Reviews

            Customer Complaints

            22 complaints closed in last 3 years

            15 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/8/2016

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            SquadLocker, Inc provides online tools for coaches and league administrators to manage athletic apparel purchases. The online experience allows a user to create a custom gear store for players and parents to purchase decorated team gear. 

            Products & Services

            Performance Tee's , Polo's, Hoodies , Shorts, Compression Gear, Pants, Outerwear, Footwear, Accessories, Bags, Equipment, Uniforms, Head-wear , Hard-goods

            Business Details

            BBB File Opened:
            8/5/2016
            Years in Business:
            12
            Business Started:
            1/1/2012
            Business Incorporated:
            7/31/2015
            Accredited Since:
            8/8/2016
            Type of Entity:
            Corporation
            Number of Employees:
            40
            Related Businesses
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:30 PM
            T:
            8:30 AM - 5:30 PM
            W:
            8:30 AM - 5:30 PM
            Th:
            8:30 AM - 5:30 PM
            F:
            8:30 AM - 5:30 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Natalia Batista, Manager of Customer Service
            • Mr. Gary Goldberg, CEO
            • Mr. Frank Tillinghast, CFO
            Contact Information

            Principal

            • Ms. Natalia Batista, Manager of Customer Service
            • Mr. Gary Goldberg, CEO

            Customer Contact

            • Ms. Natalia Batista, Manager of Customer Service
            • Mr. Gary Goldberg, CEO
            Additional Contact Information

            Email Addresses

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/13/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Ordered items on 11/14/2023 for an event on 12/27/2023. The ship date was to be 12/07/2023 and 3 of the 4 items shipped on 12/12/2023. When you call the customer service number it says they are too busy to answer the phone and send an email. Once you send an email you get an automated reply that states they will get back to you in 2-3 business days. That will pass with no reply. There is no way for me to find out if the last item will ship in time for the event on 12/27. On their website it even says contact customer support to discuss but no one will reply. At this point, I just want a refund for the item that didnt ship but am not getting any reply. This is absolutely ridiculous customer support.
            Read More

            Customer Reviews

            20 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Julie R

            01/16/2024

            I contacted customer service through email about a concern I had with my order and ****** was a great help. She sent me a response with a solution to my concern. The quality of the clothes I received are great and I will definitely be ordering from them in the future.

            SquadLocker, Inc. Response

            01/17/2024

            *****,

            Thank you for sharing your experience with SquadLocker.  I am so happy to hear that ****** was able to help you with your concern and that you are satisfied with the items received.  We are here to help with any questions or concerns.

             

            Thanks again!

            *******

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