Business ProfileforPlatinum Home Services, Inc.

God awful company and the people working for them may be even worse.They show up, park illegally and then take it upon themselves to shut the water off in my entire building without notifying any of the tenants, just to install a sink upstairs in an apartment nobody is even living in. Clearly not an emergency.So i go upstairs to the apartment thats being renovated and calmly ask the guy who works for Platinum,"did you shut the water off?"and he proceeds to tell me he shut it off himself because the association was supposed to shut it off from 9-11AM and never did. He then informs me that he's not actually going to be done by 11 either. He tells me all of this with an attitude that screams "i couldn't care less who I'm bothering".I call management and the association to make sure they didn't just fail to notify us as tenants and they confirmed that they have no information regarding the water being shut off today - This guy really just lied to my face instead of just apologizing and saying he'd be done shortly and asking me to bare with him... i most certainly would have.So i call the company themselves to hopefully gain a little clarity as to what is going on and half the extensions didn't even work so i had to reach out to the only department that would answer the phone. I got one lady who immediately passed me off to another lady before i could even finish telling her what was happening. The second lady sounded like she was yelling to the phone from across the room, as if she couldn't even be bothered to walk over to the phone. And from a voice that sounds like its a mile away she basically tells me that I'm wrong, the association is aware and their employer couldn't have possibly shut the water off himself. To reiterate, her employee TOLD ME he shut it off, and the association and management TOLD ME they were unaware of any of this. She wasn't even able to hear me out before she started defending herself - something guilty people do all the time.

After engaging with the customer who had initially posted negative feedback on various platforms, we were able to ascertain that the issue stemmed from an oversight in communication regarding the condominium's notification system. While the customer expressed frustration initially about his daughter's inability to brush her teeth due to the situation, upon reflection, he acknowledged that his reaction may have been disproportionate. Subsequently, he voluntarily retracted all previously posted negative reviews except for one that he encountered difficulty removing. Therefore, we kindly request the removal of the remaining review.