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      Country
          Country

          Find a Location

          N.E.T.R., LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • N.E.T.R., LLC

              85 Flagship Dr Ste E North Andover, MA 01845-6160

              BBB Accredited Business
            • N.E.T.R., LLC

              84 Flagship Dr Unit E North Andover, MA 01845

              BBB Accredited Business

            Business ProfileforN.E.T.R., LLC

            Ductless AC
            Multi Location Business
            BBB accredited business

            Current Alerts For This Business

            Special Notice:
            This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

            At-a-glance

            Customer Reviews

            4/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/5/2014

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            N.E.T.R., LLC specializes in commercial and residential heating and air conditioning. The business services include installation and repair of ductless heating & air conditioning systems.

            Products & Services

            Heat Pumps

            Business Details

            This is a multi-location business.

            Find a Location

            N.E.T.R., LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • N.E.T.R., LLC

                85 Flagship Dr Ste E North Andover, MA 01845-6160

                BBB Accredited Business
              • N.E.T.R., LLC

                84 Flagship Dr Unit E North Andover, MA 01845

                BBB Accredited Business
              BBB File Opened:
              3/13/2006
              Years in Business:
              35
              Business Started:
              1/1/1989
              Business Incorporated:
              4/12/1991
              Accredited Since:
              6/5/2014
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              60
              Alternate Business Name
              • N.E.T.R.
              • New England Transport Refrigeration
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Michael A. Cappuccio, General Manager
              • Ms. Victoria Scorzella, Sales Manager
              Contact Information

              Principal

              • Mr. Michael A. Cappuccio, General Manager

              Customer Contact

              • Mr. Michael A. Cappuccio, General Manager
              • Ms. Victoria Scorzella, Sales Manager
              Additional Contact Information

              Fax Numbers

              • (781) 933-3792
                Primary Fax

              Email Addresses

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/11/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Arlington, July 10, 2023 Dear Sirs,We really appreciate your attention to this letter, and your help to address the issue at hand.Summary We contracted NETR, a well-known company with expertise in mini-split systems, to install an Air Conditioning and Heating system via mini-splits. The system has 6 heads and 2 condensers, and we paid over $30,000 for these units, all ********** branded. The system was delivered on September 2022, and started service on December 2022. Between May and July 2023, 4 of the 6 heads failed, all of them because of issues disposing of condensate water.Multiple emails and calls with NETR have resulted in no solution. At this point we suspect they are trying to wait for the warranty to run out and skirt their responsibility to address the lack of quality in their work.We look for them to address these issues and provide us with a functioning air conditioning system before the end of July 2023.We are attaching a pdf document with the full timeline in detail. Feel free to reach out to us if more information is needed, including photos and videos.
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              S. W.

              12/28/2022

              The experience was disastrous at best. ************************* was sent out on the service call. He broke the boiler beyond repair. He didnt realize the plastic casing he was attempting to remove was screwed to the unit. Rather than unscrewing the cover he attempted to pry it off and broke the casing into several pieces as he continued prying. He was using such force that he pried the casing and its components from the boiler unit so that they were literally hanging by one piece. At that point he called his boss, *****, and told him that the system was so old that it fell apart as soon as he touched it (my neighbor happened to overhear this part of his conversation). Photos of the destruction are attached to this review. Clearly this didnt fall apart in his hands, he destroyed it. I have had two other companies out to assess the damage and both were speechless when they removed the cover from the unit and saw what had been done by NETR. They both said that the damage was either malicious destruction or complete incompetence.***** called me back. He couldnt have been more rude to me if he tried. I began to explain the issue. He cut me off in mid-sentence. ***** said We didnt charge you for the service call did we? Of course not! Your technician damaged the system irreparably. Should NETR charge me for that *****? I started state that I would like to file a claim and.you guessed it.***** again cut me off with questions/statements like How old is the system? It fell apart in his hands? Were not gonna buy you a new system ya know. If ***** is in their customer service area he needs to find a new job. Talking to an unhappy customer is not in his skillset. Unless the goal is to make the customer more upset than they were prior to talking to him. Hes got that nailed. The call ended with ***** saying I have insurance for this, I dont need to deal with customers. Well said *****. Well said. You SHOULDN'T be dealing with customers.

              N.E.T.R., LLC Response

              12/29/2022

              ***************** recap of the events is unfortunately inaccurate. NETR was requested to provide service to ***************** inoperable boiler. It was not functional prior to our arrival and was not prior installed or serviced by NETR. The damage causing failure was preexisting. Any accidental damage to a plastic control panel cover had no bearing on the operation of the system. In reviewing the recorded phone call ***** at no time said "I do not need to deal with customers" as he deals with customers all day every day. NETR did file an insurance claim on ***************** behalf and the finding from ******************* is that any damange was not caused by NETR but was preexisting in her failed boiler. A copy of the insurance company finding and correspondence to ************* is available and will gladly be provided by NETR. Other offers to assist the customer were rebuffed by the client.

              Customer Response

              01/01/2023

              Interestingly enough, the only thing that ******************* and ******** have addressed is the fact that **** pried the black plastic casing off. They haven't addressed the fact that the electrical components, encased in the black plastic covering, were damaged beyond repair by ****'s methods to take the cover off in an attempt to get to the electrical components and analyze them in an attempt to repair. *******, ********, came out and looked at the unit and seemed to understand the concern. He laughed when I explained what happened and never did an analysis of the unit. He asked if I had pictures of it prior to being removed. He quickly remembered that he already had them and didn't need me to resend them. He never touched the unit or looked at the electrical compenents that are hangning by the proverbial thread. He does have pictures of that. As does ****** from *******************, as does ***** from NETR. Given that I still have the boiler, I can prove everything. Looking forward to meeting all of them in court. I'm sure they assumed I would dispose of the boiler after ****'s inspection. Sorry for NETR, Federated and Capstone, but I didn't. Looking forward to future interactions.

              Local BBB

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