Business ProfileforMedway Jewelers,Inc.

On 4/26/23, my wife dropped off her engagement ring & wedding band to be sized. They told her it would take approximately 2 weeks. 2 weeks later she returned, they were not done, and she was told they would be done by early the following week. The following week they were not done, she left a voicemail, but never heard back. 4 weeks went by, she called & told them she would be in the following day to pick up the ring. She went in, paid for the rings, and immediately sent me picture of them. She was running late for our daughters gymnastics class, so she just paid & left. Within 2 hours she noticed the chip in the ring, when she held it up, we noticed the inside was shattered, as well. She immediately called & left a voicemail. The following morning, she went in at open to discuss the problem. The owner did not even look ay the ring, nor did he have the decency to go to the counter & speak to her. He claimed it would be impossible for him to cause that damage, suggested the ring was not genuine, and refused to look at any of her evidence. She has pictures from before & after taking her rings to be sized, and multiple emails from the original jeweler who was able to point out all the areas they damaged the ring. He told her she can take her iphone photos elsewhere and snarked. He also said what do I care? When she mentioned that she was 7 months pregnant, didnt want the stress, but a solution. He said there would be no solution through them because he did nothing, regardless of all her proof. She called ****** could hear him yelling at her over the phone. The way he handled the situation as a business owner was highly unprofessional & the way he spoke to my upset, pregnant wife was disgusting. He needs to take responsibility for his mistake & pay for her ring to be repaired.