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Find a Location

JaySan Gas Service, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • JaySan Gas Service, Inc.

      80 County Rd East Freetown, MA 02717-1637

      BBB Accredited Business
    • JaySan Gas Service, Inc.

      PO Box 746 East Freetown, MA 02717-0746

      BBB Accredited Business

    Business ProfileforJaySan Gas Service, Inc.

    Propane
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 1/12/2009

    Years in Business: 48

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    JaySan Gas Service Inc. is an independently owned and family operated company providing propane gas installation and service. The company offers propane:  delivery, gas piping, appliance installation, gas system safety checks for propane appliances and 24 hour emergency service for existing propane customers. JaySan Gas also provides limited natural gas appliance connections and piping. Estimates and minor consultation services are free of charge. Budget plans are available.

    Products & Services

    Tankless gas water heaters, Tank type gas water heaters, Gas space heaters, Gas boilers (condensing/non-condensing), Gas hearth products/gas logs

    Business Details

    This is a multi-location business.

    Find a Location

    JaySan Gas Service, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • JaySan Gas Service, Inc.

        80 County Rd East Freetown, MA 02717-1637

        BBB Accredited Business
      • JaySan Gas Service, Inc.

        PO Box 746 East Freetown, MA 02717-0746

        BBB Accredited Business
      Location of This Business
      80 County Rd, East Freetown, MA 02717-1637
      BBB File Opened:
      12/23/1997
      Years in Business:
      48
      Business Started:
      5/1/1976
      Business Incorporated:
      6/1/1976
      Accredited Since:
      1/12/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      21
      Hours of Operation

      Primary

      M:
      8:00 AM - 4:30 PM
      T:
      8:00 AM - 4:30 PM
      W:
      8:00 AM - 4:30 PM
      Th:
      8:00 AM - 4:30 PM
      F:
      8:00 AM - 4:30 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Douglas Plissey, Owner
      • Mrs. Shelly Plissey Jr., Owner
      Contact Information

      Principal

      • Mr. Douglas Plissey, Owner
      • Mrs. Shelly Plissey Jr., Owner

      Customer Contact

      • Mr. Douglas Plissey, Owner
      • Mrs. Shelly Plissey Jr., Owner
      Additional Contact Information

      Fax Numbers

      • (508) 763-5400
        Primary Fax

      Email Addresses

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      brittney d

      1 star

      04/18/2024

      We moved into a new home in March of last year. Jaysan contacted us shortly thereafter for a inspection of our systems and tanks. During the initial phone call (with me, a female), we experienced a less than courteous demeanor from the representative. The tone seemed to improve when a male spoke to the company, it did raise some concerns.Following the inspection, we encountered issues with our heating system that were not present beforehand. We called Jaysan they dispatched a technician who diagnosed a problem and said he needed to order parts. After some independent research, we believed the diagnosis might be inaccurate. When we contacted Jaysan to share our concerns, the response was dismissive, and we were discouraged from questioning the technician's expertise.Unfortunately, the subsequent repair attempt did not resolve the problem. We were charged $600 for services and parts that ultimately proved unnecessary. A subsequent service call from a different company identified a minor issue with the pilot light within seconds, fixing the heating stove entirely. The technician from the new company expressed surprise that the initial inspection by Jaysan had not identified this simple issue.Recommendation:Based on this experience, we had our tanks removed to avoid being taken advantage of by this company again. We would NOT recommend Jaysan's services to others.

      JaySan Gas Service, Inc. Response

      04/23/2024

      Thank you for sharing your experience with us.  I genuinely apologize for any inconvenience you faced regarding our recent interactions with you. Our aim is always to provide efficient and effective solutions, and it is disheartening to hear that we fell short of your expectations in this instance.  I have touched base with our staff to better understand your situation.  I tried to call the phone number we have on file for you and the mailbox was full.  I also sent an email to address we have on file.  I am not sure if it may have went to your spam.  I am committed to resolving this matter to your satisfaction.  Please reach out to me if you wish to discuss this further.

      Local BBB

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