Customer ReviewsforChair Fair

Chair Fair collects a non-refundable deposit of 50% for what they describe as a high end Amish furniture product, with expected delivery six months later. The same numeric identifier 104 is used to identify each of several different finishes, in their ordering paperwork and even the finish swatches. Chair Fair expects the customer to accept responsibility for any confusion that results from this duplication of ********************************** does not employ simple techniques to verify that the ordering paperwork they are filling out by hand reflects what the customer actually wants before they kick off this six months long process. (Say This is the finish you wanted, right? and hold the swatch up, arguably what swatches were invented to do.)Supervising personnel present in the store and in sight and earshot of the salesperson filling out the paperwork evidently found nothing wrong with how this salesperson conducted this work, and did not interject at any time.Six months later, the dining set was delivered and we learned that number 104 is/was used for all maple finishes on this product. It is not a finish identifier; it evidently identifies the kind of tree the wood came from. To be evenhanded about this, Chair Fair did call two days later to offer to reorder the dinette set, that it would be available in only four months this time, letting us know that we still have that option. We declined. We are out $2500, but life is short and weve wasted entirely too much of it on Chair Fair. We will count this as a ****** learned about giving non-refundable deposits to businesses we dont know anything about, and take our custom elsewhere.It might help if Chair Fair didnt apply the 104 identifier to each and every maple finish swatch they have for the product. Why bother with a number on the swatch at all? In what functional respect was the word maple insufficient? Why supply the numeric dead end to the customer in the first place?

Hello there.The customer did order a custom Amish set from us which we do take a 50% non refundable deposit on with all custom orders. We go over every order with each customer when the order is written up to make sure each customer is getting exactly what they want. 104 Sealy finish is a smooth finish. The customer is claiming they wanted 104 Sealy finish on Wormy maple which is not stated on their sales slip. We did deliver what was ordered on their slip. Having said that we never want an unhappy customer. We offered a discount on that set as it was the actual color they said they wanted just no the destressing they THOUGHT they ordered. That is the difference in the 2 Sealy finishes. They said no to that so we offered to order the set in the Wormy maple they said they wanted at no extra charge or penalties even though the set came in as ordered. I feel this is well above and beyond what would be expected of us in this situation, but again we are just trying to make our customers happy.

Chair Fair owner ***** ****** and his employee ***** ******* are rude, unprofessional, lying businessmen.

Hello,Ms. ******** was a customer back in 2016. She recently called to ask what to clean her table with as the finish was beginning to dull. We stated that the top is solid wood and should only be cleaned with mild soap and water. We always treat our staff and customer with the highest level of respect. Ms. ******** kept calling us liars which is just not true. We tell all our customer to care for all solid wood tops with soap and water and never recommend any cleaners for wood. She then began to get upset and said we told her to use the product ******. We never recommend ****** or any other wax product on any of our tables. All of our sales staff have been here for years and we always state to clean all surfaces with a damp sponge with soap and water. I even went above and beyond and offered to get the customer a brand new top at "our cost" for a top that was well out of warranty. At this point on a top that is over 5 years old I just do not what else we could possibly do?*****

I bought a cherry farmhouse table from Chair Fair May 18, 2017. I bought the table from employee ***** M******. The owner was nowhere in sight when I purchased it. I was told by ***** M****** the table was made of ******* ****. I didn't know until after purchasing and speaking w/reputable businessmen there is no such wood as ******* ****. The table is made of Parawood. I asked the employee how to care for the table to keep it's shine and ***** M****** specifically said use "Pledge" furniture polish consistently and let it soak in. Which I did as directed. She also told me to use black magic marker for any scapes or scratches I might have on the black chairs I bought w/the table. A furniture pen it what is used for scratches. ***** M****** is a pathetic businessperson. I have everything written on the original receipt that ***** M****** gave me and advised me to do after purchasing and getting the table home. The table began to show dullness and the finish deteriorated approx after 3yrs, which is not my fault. I did as they advised faithfully w/"Pledge" furniture polish. The table is lackluster. I tried to work with Chair Fair owner ***** J***** to resolve the issue however he berated me. He was rude and disrespectful slamming the phone down. I was kind and professional. I never received from the owner or his employee the highest respect. This is not my fault, I did nothing wrong. It is the fault of the employee ***** M******. Why should I pay for a new table when I did absolutely nothing to cause the table to deteriorate? Chair Fair employee ***** M****** gave me the wrong information to preserve the finish on the table. Again, as I've said repeatedly she instructed me to use "Pledge". I don't lie. The table top is now ruined, yet he wants to sell me a new table? It's not my fault, it's the fault of Chair Fair and their employee. Chair Fair should replace the table and be good reputable businessmen.