BBB Accredited Business Profile

Lekker Home

Lekker Home

(617) 542-6464

Lekker Home

15 years in business
1313 Washington Street Suite 117
Boston, MA 02118-2157
Additional Email Addresses
  • curt@lekkerhome.com
  • support@lekkerhome.com
BBB File Opened: 01/22/2014
Business Started: 02/14/2002
Business Started Locally: 02/14/2002
Business Incorporated: 02/14/2002 in MA
Type of Entity
Corporation
Business Management
  • Mr. Curtis Carpenter, President
  • Mrs. Natalie Van Dijk Carpenter, Director
Contact Information
  • Principal: Mr. Curtis Carpenter, President
Business Category
  • Furniture - Retail
  • NAICS: All Other Home Furnishings Stores
  • Home Accessories
  • Home Decor, Accessories & Gifts - Online Retailer

Service Area
ALABAMA, ALASKA, AMERICAN SAMOA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, GUAM, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, OREGON, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGIN ISLANDS, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING
Alternate Business Names
  • Lekker!, Inc.
Number of Employees: 
8
Methods of Payment
  • Cash
    Check
    Visa
    MasterCard
    Discover
    American Express
    PayPal
Refund & Exchange Policy: 
Our customer's satisfaction with their purchase is what makes us successful. We want you to be completely happy with your purchase but in the event you're not we'll work with you to make it right. The following instructions are designed to make returns and exchanges easy.

Non-furniture
Non-furniture returns and exchanges will be accepted within 30 days from the date of receipt for a full refund if merchandise is returned in its original condition and packaging; accompanied by either a Packing Slip or Store Receipt. If accompanied by the Packing Slip or Store Receipt the item’s purchase price will be refunded in the original form of tender. Items received as a gift can be returned or exchanged for store or web credit at the prevailing retail price on the date of return.

Important: Sale, custom, and special order items are nonreturnable. 

Mail Returns
To return non-furniture items by mail, please contact Lekker Home at support@lekkerhome.com or 877.7LEKKER (877.753.5537) to obtain a Return Merchandise Authorization Number. Packages returned without a RMA may be refused and returned to the customer. Please CLEARLY MARK the RMA# on the outside of the package and send via a trace-able method to: 

Lekker Home
Attn: Returns Department
1313 Washington Street STE 117 
Boston, MA 02118-2157

Furniture Policy
Lekker Home stands by the design, quality and craftsmanship of our furniture. We're committed to our customers’ satisfaction with their purchase and we warrant that all merchandise will be shipped in a condition that meets standards set by the furniture manufacturer. Every piece that ships from our warehouse has been thoroughly inspected before departure. Further, we have partnered with best-in-class freight carriers and White Glove Delivery service providers to help insure safe transit and the best possible delivery experience. Though we take every precaution to prevent issues before they happen, defects can go undetected and damage can occur during transit. To address these instances we have the following Claims process.

Claims
In the event a manufacturer's defect is discovered or damage occurs during transit please contact us immediately at 877.7LEKKER (877.753.5537) within 7 days of delivery and one of our staff will assist you with your claim. Any supporting images or documentation can be sent to support@lekkerhome.com or faxed to 617.737.7308.

Whenever possible we highly recommend that each piece of furniture is thoroughly inspected before the delivery personnel departs. Note damage and/or defects on the Bill of Lading (BOL) or Delivery Order before their departure and include both driver and customer signatures.

Unless otherwise instructed by a Lekker staff member, ALL damaged or defective items should be returned with the freight carrier. We will repair or replace, at our option, any defective merchandise or any merchandise damaged in transit at no charge.

Any claims made seven (7) days after the delivery date will not be accepted.

Special Orders
Special Orders are defined as a non-stock item that has been ordered specifically for the customer. In many cases the style, size, fabric, leather, finish colors, or any number of other options have been specifically ordered especially for you. Therefore, once an order has been placed with the manufacturer, put into production, or has shipped from the manufacturer; it cannot be canceled for any reason. No refunds are available for Special Order Furniture if a shipment is refused. No refund will be given for damaged merchandise, as we reserve the right to repair or replace damaged furniture, whatever the cause.

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Overview

Lekker Home specializes in the sale of unique & upscale home decor.  The business services include but are not limited to the sale of accessories, bed & bath, furniture, upholstery, kitchen, lighting, tabletop, either in store or online.  

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

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Su: 12:00 PM-5:00 PM


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Lekker Home

Lekker Home

BBB ACCREDITED SINCE 01/22/2014

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