Customer ReviewsforFawcett Energy Partners, Inc.

After doing business for 20 years, they canceled my policy because I hadn't purchased oil in 6 months. There was no indication of this in my service plan. No warning, did not answer my phone call.After research into other companies they are grossly overpriced and needless to say - horrible customer **********************.

We usually do not let a customer carry a ********************** plan if they are not buying oil from **. After reviewing the account this customer gets 1 delivery per year which is very unusual and the plan was cancelled and a letter was sent. There are terms and conditions on our web site which does have if a customer is not buying oil the ******************** has the right to cancel the service policy. We have let her keep her plan in the past and will let her continue the plan if she would like only because she has been with us for so long. Her last delivery was in January 2023 a year ago not 6 months ago. As for our oil price the customer is set up as a full ********************** account not a cod account, she is receiving a 20 cent per gallon discount off our retail rate. I left her a message with my direct line to call me back to discuss.

Very deceptive oil company. They try to sell you new products that you don't need. they claim tanks leak when they do not leak and try to sell you new tanks. I had my tanks checked out by 3 different oil companies and they told me the tanks were fine... be warned!!!

We do not have a client by this name

We have had issues with this company ever since they took over for Noars Oil in Worcester. They constantly mess up scheduling appointments. On more than one occasion when we have had appointments scheduled no one has shown up and the service department is of no help. They all seem confused. And for the past two years the service tech has failed to turn off the override when theyve left and weve had to call and have them come back which is about as much fun as getting him here in the first place. We will be switching companies and I would not recommend them to anyone.

We are sorry that we have not lived up to your expectations. We joined forces with Noars in 2017. The same technicians are still working here that working for Noars.I do see that a technician did have to come back on two separate occasions. The two times the technician did have to come back he came the same day and corrected the issue. The technicians do sometimes make mistakes but like I said, the issue was corrected the same day. We apologize for the inconvenience. On November 29, 2021 you had a tune up scheduled for the *** You called and in the AM and asked if you could change it to AM. You were told that we could. Unfortunately our computer system went down. The way we dispatch service calls is through our computer system. After several hours our computer was up and running. Once up it was past the AM time slot and you called to say that no one has gotten there yet. You spoke to *** who apologized and tried to explain what had happened. We were not trying to make excuses but explain the facts. You kept telling her we didnt care and we do. With the system down we were not able to see the calls. You are correct we should have called you to let you know that we would be late but once our computers were back on you had already called. We did come out that day and did do your tune up.*** then asked me to reach out to you because you were not happy. I also called you and apologized and you told me that we didnt care. I tried to explain we do care and that is why I was calling. I also tried to say that there is always room for improvement. You once again said we didnt care and you will be switching companies. I asked ***** who is in charge of customer relations to call you. She was trying to reach out to you to find out what we could do to make you happy. You stated the only reason we were calling is because you put a post on the BBB and you were disgusted with us. At this point I dont think anything we can say or how much we apologize will satisfy you. You mentioned to ***** you will cancel your account after the winter. I do however want to commend our employees for working very hard during Covid ************************** January 2021. We are considered essential workers and have been working during Covid 19. We still had staff in our offices. We set up as many employees as we could to work remotely from home. . Our technicians and oil drivers however continued to work in the field risking their own health, which they are still doing today. When Governor ***** shut down all businesses in ************* for two weeks except for essential workers we remained open. Im very proud of employees. This is a very stressful time for all of us.

Your information is not correct. I did not call to change my appointment to the a.m. I called to find out what time my appointment was and I was told that I had the 12:00 to 4:00 window, but that the 10:00 to 12:00 slot was open, the second visit of the day, and I could have that if I wanted. I said that would be great. When no one showed up or called, I called your office and was told: 1) I did not have an appointment that day; then 2) your computers were broken; then 3) some man who had an appointment scheduled for Tuesday (this was Monday) called to say Tuesday wouldn't work for him, so you gave him my Monday appointment and rescheduled me for Tuesday without ever checking to see if that would work for me (which it wouldn't) or to tell me about the switch; then 4) the technician got an emergency call. When I asked to speak with the service manager, she told me she had no idea what happened but they did not have me scheduled and she would try to get a technician out, but she had no idea what time, so she would have him call when he was on his way. He didn't. And yes, mistakes happen. When we were unable to turn off our furnace and our house overheated after the service call two years ago, and the exact same thing happened the following year, we did not complain. But these things are cumulative. This year's service call debacle was just really poor customer **********************. Agreed this pandemic has caused additional stress for everyone; your customers don't need more stress, especially over what should be routine matters. So, yes, we will not be returning as customers after this year and we wouldn't recommend you to anyone either.