Business ProfileforGold Star Cleaners, Inc.

I doubt you could get worst service from gold star cleaners in old town ***** than I received today. I dropped off my academic robes earlier in the week with a promise they would be ready today. Instead, when I called into the outlet tonight I was told there was no sign of them, and they did not know where they were. A bit of a worry, to say the least. So their poorly trained but delightfully polite member of staff called their manager, who told them he was going to call all the shops to try and find it. Luckily they did find it still at the depot shortly afterward. When. I spoke to the manager they were not prepared to do anything to help me. I was told that they could get it to the old town outlet by 6 pm, giving the impression this would be a massive problem for them and for them to be offering such an amazing service I should really be thankful for this compromise (remember I been told it would be available first thing in the morning today) and he would not change his timing to held a distressed customer. By this time I had already been at the shop for 40 minutes and the manager suggest I simply wait another hour and 15 minutes until they could be bothered to drive the 15 minutes from ****** to old town to fix their mistake was simply ludicrous. Talk about a lack of customer service. During our conversation I offered several compromises to get my robes to me only to be told they WERE not *** post office or *** which is clearly true as they have thinks like tracking numbers and helpful employees to help customers find out about the service they have bought.I can only hope my robes are there tomorrow, but sadly I fear the worst. So here are my rankings **************** 0 Helpfulness of management 0 Problem resolution 0 Concern 0 Courtesy in shop staff very good, the management 0 Do not use, go anywhere else but Gold Star Dry cleaning