Business ProfileforDental Associates of Arlington

I made a new patient appointment with a cleaning and exam under nitrous oxide, and I paid into an in-office discount plan that includes two cleanings as well as an additional fee for the nitrous oxide. ***************************** made me extremely uncomfortable, and she found several cavities despite an exam six months ago from another dentist finding no issues. I signed a treatment plan acknowledgement that is non-binding, and I was told that I could call to cancel my appointment within 48 hours of the date. I put down a $100 deposit to reserve a follow-up appointment with the understanding that the $100 goes towards the total cost of the work to be done at the future visit. I decided to look into ********************************* background, and I found one-star reviews that were disconcerting, including one that states she misdiagnosed oral cancer. I called the office and explained that I was not going forward with the fillings, and I requested to be seen by a different provider at their location due to these reviews. Office staff called me back to state that the owner of the practice is referring me elsewhere (I did not accept the referral as I have a dentist back home) and that I will be refunded for the additional cleaning under the plan and the $100 deposit fee for the nitrous oxide and future appointment as they will not be cleaning my teeth or treating me going forward. They sent over two incorrect bills, one of which states I owe $100. When I called the office, I was told that I do not owe money and am due a refund amount. Several phone calls and emails have gone unanswered from the office, and I still do not have the correct billing statement that lists the total amount I paid and the total refund amount. I am seeking a transparent, comprehensive, and correct billing statement from this practice that outlines all out-of-pocket-expenses and the amount that will be refunded as outlined above. I've attached emailed receipts from the day of my exam showing how much I paid.