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Find a Location

F.H. Cann & Associates, Inc. has 1 locations, listed below.

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    Business ProfileforF.H. Cann & Associates, Inc.

    Collections Agencies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    18 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/4/2017

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    F.H. Cann & Associates provides debt collection services. The business services include federal education loan collection, private bank collection and tax collections for many Massachusetts municipalities.

    Business Details

    Location of This Business
    1600 Osgood St Suite 2-120, North Andover, MA 01845-1048
    BBB File Opened:
    7/27/2004
    Years in Business:
    24
    Business Started:
    9/30/1999
    Business Incorporated:
    9/30/1999
    Accredited Since:
    8/4/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    425
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Ms. Sheri A. Cann, Principal
    • Mr. Michael Beatty, General Counsel
    Contact Information

    Principal

    • Ms. Sheri A. Cann, Principal

    Customer Contact

    • Ms. Sheri A. Cann, Principal
    • Mr. Michael Beatty, General Counsel
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Understand consumer rights when it comes to debt collection

    Customer Complaints

    30 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/30/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Idielim de la ******************************************** **************************************************** DOB:8-8-1996 Last 4 of SSN: 4576 Date: 03/30/2024 Bureau name: *************** AND ASSOCIATE Bureau address: ******************************************************** Recently, I did an investigation on my credit report and I found several items on there to be inaccurate.Under 15 U.S. Code 1681 e(b) Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures tu assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code 1681 (5) Treatment of inaccurate or unverifiable information (A) in general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall i)promptly delete that item of information from file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ii) promptly notify the furnisher of that information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:Account ******* This account is being reported inaccurately, please remove this from my credit report immediately
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tee F

    1 star

    11/07/2023

    *************************** (sp) called one of the corporate numbers at my office and was extremely cryptic and rude to 2 employees. When they asked what was the nature of the call he became combative and told them that he would continue to call back. I dont know who these people are or what they want but calling a place of business should not be allowed. Especially if they arent able to use sound judgment and calling all over the building looking for someone without merit.

    F.H. Cann & Associates, Inc. Response

    11/09/2023

    I am in receipt of the Better Business Bureau Review (BBB Account ID ******, (Customer Review ID ******* dated November 8, 2023. 
    I have reviewed the interactions of our representative related to this matter.  We aim to achieve excellent customer service,and when we fall short of that goal, we make every effort to take necessary steps to improve.  Although, I understand the frustration of our representative being cryptic and not able to leave a message, please know this is done to protect the privacy of individual consumers.  Please note that we do our best to train each of our representatives on how to properly handle issues.
    Please dont hesitate to contact me at ****************** if you have further questions.
    *****************************, Esq.
    General Counsel / Chief **************************************** & Associates, ****

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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