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      Country
          Country

          Find a Location

          Cultural Care, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Cultural Care, Inc.

              1 Education St E Cambridge, MA 02141-1805

              BBB Accredited Business
            • Cultural Care, Inc.

              8 Education St E Cambridge, MA 02141-1968

              BBB Accredited Business

            Business ProfileforCultural Care, Inc.

            Child Care Centers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.53/5stars

            Average of 15 Customer Reviews

            Customer Complaints

            69 complaints closed in last 3 years

            18 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/8/2011

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Cultural Care Au Pair is a cultural exchange program which offers host families the opportunity to welcome an au pair 18-26 years old to their home to be a part of their family, participate in their home life and to assist in providing care to their children.

            Business Details

            This is a multi-location business.

            Find a Location

            Cultural Care, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Cultural Care, Inc.

                1 Education St E Cambridge, MA 02141-1805

                BBB Accredited Business
              • Cultural Care, Inc.

                8 Education St E Cambridge, MA 02141-1968

                BBB Accredited Business
              BBB File Opened:
              12/9/2004
              Years in Business:
              32
              Business Started:
              8/6/1991
              Business Incorporated:
              12/1/2004
              Accredited Since:
              2/8/2011
              Type of Entity:
              Corporation
              Number of Employees:
              750
              Alternate Business Name
              • Cultural Care Au Pair
              Related Businesses
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:30 PM
              T:
              9:00 AM - 5:30 PM
              W:
              9:00 AM - 5:30 PM
              Th:
              9:00 AM - 5:30 PM
              F:
              9:00 AM - 5:30 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Natalie Jordan, Senior Vice President
              • Mr. Goran Rannefors, President
              Contact Information

              Principal

              • Ms. Natalie Jordan, Senior Vice President

              Customer Contact

              • Ms. Natalie Jordan, Senior Vice President
              Additional Contact Information

              Fax Numbers

              • (617) 619-1101
                Primary Fax

              Email Addresses

              Industry Tip

              BBB Tip: Day care

              Customer Complaints

              69 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/18/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We paid upwards of ****** to cultural care for au pairs. Our third au pair left abruptly without any explanation to ** and no meeting was scheduled prior to her leaving. She was immediately put into rematch and no one from cultural care spoke with us before she became eligible for rematch. We were falsely accused of things by our au pair and were not given the opportunity to defend ourselves. The customer service at this company is horrible and they disregarded the fact that our au pair had mental illness and was unable to care for children. We feel we were lied to and taken advantage of by our au pair and cultural care. We were told we were no longer able to be in the program after being customers for 3 years. Someone needs to look into the practices of this company! They take your money and allow young girls to come into ***************** to drink underage and not work the job they agreed upon. We are asking for a refund because we are out of ************* and out of 10k.
              Read More

              Customer Reviews

              15 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Leslie B

              01/05/2024

              Host families be aware of the Au Pair you are getting and the documents presented? by Cultural Care are more than likely a lie if your AP is in a rematch. Our AP assaulted? me, my child?, and ? performed child neglect, and abuse yet they allowed her to go to another family. They offered a "refund" of unused funds if I signed a NDA. They are trying to sweep their malpractices under the rug by keeping families quiet. If you go on various FAcebook pages you will find the hundreds of other families they did it to as well. They reward the AP for bad practices as they make money off of them being in the program. They do no care about the host families at all even though we are paying all the agency fees to keep the business running. Be VERY careful when you select them for your agency and do not trust any of the vetting they do for the Au Pairs as ours was all a lie.

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              BBB Reports On

              BBB reports on known marketplace practices.

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