Business ProfileforSoodee

My husband bought a necklace for my birthday at Soodee on ****************** on Aug. 9. When he buys me a gift, he knows it must returnable, as I am particular about jewelry. (We've been married for 26 years, and I've returned or exchanged many gifts, including the engagement ring he selected.) The clerk told him about the 7-day return policy. He replied that he couldn't buy the necklace after all, because my birthday is Aug. 21 twelve days later, and that we'd also be in *****, returning a few days later. She assured him the policy was flexible and the necklace could, in fact, be returned for store credit after we returned. Otherwise he would not have purchased it, given his knowledge of the store policy and also of me! He paid $178. When I opened it, the tag was still on the back. It says $168. I wanted to exchange it so, after we returned home, on August 24, I went to the **********. store. The clerk said she had to check with the owner first. We were later told it was too late, that the 7-day return window had passed. But my husband would definitely not have purchased it if he hadn't been assured that that period was flexible. I believe he was a victim of two deceptive sales practices: he was overcharged, and was deliberately misled about the return policy. See Mass. Law (940 CMR ****, 1.(f) Correct Pricing. It is also a violation of Mass. law to misrepresent return policies. See 940 CMR ****, ********** A salesperson cannot misrepresent the store's return policy in order to convince you to buy an item or fail to honor it should you wish to return it during the disclosed return period. That's exactly what happened here. We tried to talk to the store owner, and raced on foot to both stores that night because her clerks said she'd be first at one, then at the other, but we never saw her. I left my info and asked her to contact me. She hasn't responded. We hope to resolve this by exchanging the necklace for store credit, as my husband was promised.