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Find a Location

Stephen's Auto Body & Towing, Inc. has 1 locations, listed below.

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    Business ProfileforStephen's Auto Body & Towing, Inc.

    Auto Body Repair and Painting
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 8/7/2018

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Stephen's Auto Body & Towing, Inc. is a collision repair facility that specializes in auto body repair and towing services. The business services include but are not limited to complete auto body & collision repair, auto body painting services and frame straitening. 

    Products & Services

    Auto Repair

    Business Details

    Location of This Business
    140 Tremont St, Melrose, MA 02176-2204
    BBB File Opened:
    11/18/1997
    Years in Business:
    40
    Business Started:
    1/1/1984
    Business Incorporated:
    9/17/1986
    Accredited Since:
    8/7/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    38
    Hours of Operation

    Primary

    M:
    7:00 AM - 6:00 PM
    T:
    7:00 AM - 6:00 PM
    W:
    7:00 AM - 6:00 PM
    Th:
    7:00 AM - 6:00 PM
    F:
    7:00 AM - 6:00 PM
    Sa:
    8:00 AM - 1:00 PM
    Su:
    Closed
    Business Management
    • Mr. Stephen Longmuir, Owner
    • Ms. Audrey J. Plavetsky, Office Manager
    • Mr. Scott Longmuir, Owner
    Contact Information

    Principal

    • Mr. Stephen Longmuir, Owner
    • Mr. Scott Longmuir, Owner

    Customer Contact

    • Ms. Audrey J. Plavetsky, Office Manager
    • Mr. Scott Longmuir, Owner
    Additional Contact Information

    Fax Numbers

    • (781) 665-3401
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jennie W

    1 star

    07/19/2022

    So I got into a car accident in February, and chose to take my car to Stephens because it was close to my work and affiliated with my insurance company, which was supposed to save me money. They told me it would take 2 weeks to repair. The day before I was supposed to pick it up, I called you confirm. They said they were waiting on the glass for the windshield to be installed, and to call back the next day to see if it would be ready then. I did, and this time they said they dont have the glass yet, and to wait another week. I proceeded to call them each week, and they proceeded to tell me to wait another week because something else was backordered, for 2.5 months. A couple weeks after I got my car back, various dashboard lights would turn on and off. They didnt flash, and there was no pattern to which lights turned on, or what prompted them to turn on or off. I thought it was a computer problem, and I still needed to drive to work, so I continued to drive my car. But then the lights became persistent, so I took it to my dealership. Among other problems, they said I had the wrong battery and the airbags were installed wrong, which were both installed by Stephens. I talked to my insurance, and my adjuster said to take my car back to Stephens, since they were responsible for both fixing my car and paying for it. Stephens, of course, said they wouldnt pay and my insurance should pay. But first, to get any repairs started, I needed to get my car to Stephens so they could diagnose it. I confirmed with the receptionist that Im bringing my car in, but when I finally got it there ***** said he couldnt take the car for another week, and I couldnt leave it there. I repeat that I was told to bring it in today and that its unsafe to drive. He didnt care that I would have to drive without functioning airbags, and he repeated that I couldnt leave it there. My case is still in dispute. TL;DR incompetent and irresponsible service, with unkind customer service

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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