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          Hometown Garage, Inc. has 1 locations, listed below.

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            Business ProfileforHometown Garage, Inc.

            Auto Repair

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Hometown Garage, Inc. is a full service auto repair company specializing in all makes and models, foreign and domestic.

            Business Details

            BBB File Opened:
            1/18/2008
            Years in Business:
            27
            Business Started:
            1/1/1997
            Business Incorporated:
            9/1/2006
            Type of Entity:
            Corporation
            Number of Employees:
            3
            Hours of Operation

            Primary

            M:
            7:30 AM - 5:00 PM
            T:
            7:30 AM - 5:00 PM
            W:
            7:30 AM - 5:00 PM
            Th:
            7:30 AM - 5:00 PM
            F:
            7:30 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Herb Farnsworth, President
            Contact Information

            Principal

            • Mr. Herb Farnsworth, President

            Customer Contact

            • Mr. Herb Farnsworth, President

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            adalberto c

            01/26/2024

            I took my 08Suby to change the timing belt.HTG suggested to replacement the cylinder gasket due to an oil leak. Despite not noticing it externally, I agreed to all the work trusting them, the bill got~ $5K I saw oil leak in the garage I returned the car 2more times before It got fixed Few years later,my son, experienced heating issues on Friday evening. After he filled the coolant reservoir witnessed bubbles as the car idled As the shop had already closed for the night and the weekend, he called Monday morning at 8:43 Oct 23rd and explained that the vehicle had experienced overheating issues on Friday The gentleman claimed they had never perform head gasket replacements. After insisting, he found the paperwork dated Oct 20th, 2020 and the warranty on the job had just expired. As the issues had begun while under warranty, but the shop was closed, the gentleman said he would pass along the message to the owner and call back. He never did! We went to the shop, the owner said "The warranty expired last Friday and there isn't any phone call on record" The owner disavowed responsibility due to the warranty expiration, refused to consider the circumstances, and dismissed any accountability.I was taking my Suby to HGT for every major repair needed (I do the ordinary maintenance myself) and after spending $5K on the last repair, I was expecting better customer service than just trying to argue over a missing phone call!Despite going to HTG for major repairs, spending $5k did not yield satisfactory customer service. The owner accused me of not being a good customer, citing my lack of visits for ordinary maintenance in the last three years. Despite agreeing to all their recommendations, The owner prioritized money over customer satisfaction I got 94K mi out of the original gasket with apparently zero issues After HGT replaced the gasket, it failed after only 30k mi. A new gasket should last 100/150K mi.It is evident that HTG is not the right place for major car work.

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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