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          Kelly Nissan of Woburn has 1 locations, listed below.

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            Business ProfileforKelly Nissan of Woburn

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Kelly Nissan of Woburn is a automobile dealership.  The business services include sales of new and used automobiles, leasing of new automobiles, and financing, service of automobiles, state inspection services, commercial vehicle sales and service, parts department and much more.

            Business Details

            BBB File Opened:
            8/4/2014
            Years in Business:
            11
            Business Started:
            8/8/2012
            Business Incorporated:
            8/8/2012
            Type of Entity:
            Corporation
            Number of Employees:
            40
            Alternate Business Name
            • Kelly Nissan of Woburn, Inc.
            • Kelly Automotive Group
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            8:00 AM - 6:00 PM
            Su:
            11:30 AM - 5:00 PM
            Business Management
            • Mr. Brian Kelly, President
            • Mr. Steve Vitale, General Manager
            • Mr. Brian Heney, Director of Operations
            • Ms. Cathleen Kavanagh, Human Resources Manager
            Contact Information

            Principal

            • Mr. Brian Kelly, President

            Customer Contact

            • Mr. Brian Kelly, President
            • Mr. Steve Vitale, General Manager
            • Mr. Brian Heney, Director of Operations
            • Ms. Cathleen Kavanagh, Human Resources Manager
            Additional Contact Information

            Fax Numbers

            • (781) 835-3584
              Other Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/20/2023

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Unanswered
            On July 13th, 2023, I test drove a ***** 2021 cx30 from Kelly Nissan of Worburn. I put a downpayment of $500 subject to brake inspection/repair. The salesman called me the next day to inform that, "front brakes were actually ordered for this car already, we are waiting for the parts from ******. July 27th, I purchased the car. While driving home (90 miles away), I heard a grinding sound when applying the brakes. August 3, (I had to take a bus and uber) I returned the car to have the rear brakes fixed, since I was told the front received pads and rotators. I was given a loaner car. Initally, the service department said they didn't hear the sound after two technicians test drove the car. With my insistence, the manager drove the car ,and agreed the rear brakes needed new pads and rotors. Again, I was told it would take some time because they had to order parts from ******. When I picked up the car on September 2 , I asked for the old rotors. Interestingly, they gave them to me and were in a NAPA box . I doubt they had to wait for ****** parts when you can purchase easily at NAPA. Not having much trust with Kelly Nissan of Worburn ,I had my mechanic check their work. According to him, the rotors on the front were not repalced,but possibly resurfaced. My mechanic is a well repsected trustworthy man in my community with decades of experience. Kelly Nissan of Worburn/service manager insists they did repalce front rotators. He refuses to reimburse for the rotators, so that I can have them replaced by my mechanic.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lia D

            03/17/2022

            After purchasing a car in August from Kelly Nissan it immediately started having problems with the engine. After being given the run around for over a month they finally took the car in for repairs. They had the car for almost 3 months before telling me the car needed an entire new engine because the original was defective. We got the car back and immediately the next day it was having the same issues plus more. We told them we wanted a refund after speaking to the state of ************* under the used car warranty law. They laughed at me and refused. They then claimed they fixed the issue again and when I received the car back it was AGAIN having the same issues. I told them again we didnt want the car and they took it back for repairs. We were informed it needed a second new engine as the one they just put in was also apparently defective. We filed with mass consumer affairs for arbitration. They had given us a loaner free of charge so we thought but then tried to trick us into signing a document that back charged us almost $2500 for the loaner which we refused to sign and then were screamed at and harassed till they let it go. We finally had the hearing with the state and won the refund. They then refused to pay us the full amount that they state awarded us, tried to deduct almost $1400 which I told them was not allowed and then refused to give us the money unless they were able to pay the loan off themselves. We agreed because we wanted this all to be over with. They then wrote us a faulty check and continue to not pay the loan off. In addition their used car sales manager went as far as to threaten my family stating he knows our address and drives passed our home 3 times a day. I advice anyone looking for a car to stay far away from Kelly Nissan of Woburn. This has been such a nightmare for our family. Especially having a son with medical needs and needing a reliable car to get to his appointments its been so stressful and the dealership has only lied.

            Kelly Nissan of Woburn Response

            03/18/2022

            We are so sorry for your feelings on this matter. Unfortunately the vehicle did a mechanical breakdown which does happen time to time with vehicles. The engine was replaced at no charge under warranty and that engine also had an issue right out of the box so another had to be ordered from Nissan which took sometime due to Covid shipping issues. The entire time a rental vehicle, which was a higher model then the customers vehicle, was given at no charge and at no time were any costs going to charged. We purchased the vehicle back under advice from a mediator and the full amount plus additional costs were given back and we we still did not charge for the rental vehicle. The check issues back did have typo on the name which we issued a replacement check the next day. We stand behind everything we sell and in this case it shows. Again sorry for your feelings in this matter as we did the best we could.

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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