We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Kelly Jeep Chrysler, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Kelly Jeep Chrysler, Inc.

              353 Broadway Lynnfield, MA 01940-2315

            • Kelly Jeep Chrysler, Inc.

              155 Andover St. Danvers, MA 01923-1418

            Business ProfileKelly Jeep Chrysler, Inc.

            New Car Dealers
            Multi Location Business

            Additional business information

            See all additional business information

            Contact Information

            353 Broadway

            Lynnfield, MA 01940-2315

            Get Directions
            Visit Website
            (781) 586-8963

            Business hours

            8:30 AM - 8:00 PM
            Business Hours
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 6:00 PM
            8:30 AM - 6:00 PM
            11:30 AM - 5:00 PM

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Kelly Jeep Chrysler is a new and used car dealership that offers parts, service and body work Monday through Saturday.

            Business Details

            This is a multi-location business.

            Find a Location

            Kelly Jeep Chrysler, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Kelly Jeep Chrysler, Inc.

                353 Broadway Lynnfield, MA 01940-2315

              • Kelly Jeep Chrysler, Inc.

                155 Andover St. Danvers, MA 01923-1418

              Location of This Business
              353 Broadway, Lynnfield, MA 01940-2315
              BBB File Opened:
              9/30/1997
              Years in Business:
              33
              Business Started:
              1/1/1991
              Business Incorporated:
              7/2/1991
              Type of Entity:
              Corporation
              Number of Employees:
              43
              Alternate Business Name
              • Kelly Automotive Group
              Hours of Operation

              Primary

              M:
              8:30 AM - 8:00 PM
              T:
              8:30 AM - 8:00 PM
              W:
              8:30 AM - 8:00 PM
              Th:
              8:30 AM - 8:00 PM
              F:
              8:30 AM - 6:00 PM
              Sa:
              8:30 AM - 6:00 PM
              Su:
              11:30 AM - 5:00 PM
              Business Management
              • Mr. Brian D. Kelly, President
              • Ms. Cathleen Kavanagh, Manager of Human Resources
              • Mr. Brian Heney, Director of Operations
              Contact Information

              Principal

              • Mr. Brian D. Kelly, President

              Customer Contact

              • Mr. Brian D. Kelly, President
              • Ms. Cathleen Kavanagh, Manager of Human Resources
              • Mr. Brian Heney, Director of Operations
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/14/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I leased a 2024 Jeep Wrangler Rubicon from Kelly Jeep on March 4th. It lasted ***** miles before the hybrid battery system failed. Kelly Jeep then had the Jeep until May 3rd despite the fact that I begged them to adhere to the MA Lemon Law for new leases, which they had violated by many days. I told them I didnt trust the vehicle. But their service manager called me obnoxious for complaining and they forced me to keep the car. They then assured me it was fixed and I had no choice but to go pick it up. It lasted another 100 miles before it broke again. They now have back in their possession yet again and refuse to help me get out of the car. They are defiantly standing in violation of the law and could care less about it. I even spoke to ***** Kelly himself, who told me there is nothing they can do but fix this lemon and force me back into it.
              Read More
              Read 6 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nicole B

              08/27/2024

              The worst experience I've had at a dealership or any place of business. Extended warranty on my 2018 Jeep Grand Cherokee ends THIS Dec. or at 100k miles. My car is at 101k miles and the dealership and warranty team/service team/ sales team will not cover or make exception. We originally had the car towed to our local mechanic who confirmed the issue is, in fact the engine. Kelly is weeks out from even being able to run diagnostics for $199 no less, with no available loaner and refuses to make an exception AFTER I spoke with Jeep Support for HOURS yesterday and they said to have the car brought there. Not to mention I have called numerous times and spoke to different people--- not once did they have my phone number, VIN or any notes. Kelly does not care about customers. This was an opportunity to earn a client for life and we are now in the process of having the vehicle towed elsewhere. They've left us with NO viable options and don't seem to care a bit or stand behind their product whatsoever. All I get is " it's an older car" it's FIVE YEARS OLD. Will NEVER purchase another vehicle from here or refer anyone. RUN

              Kelly Jeep Chrysler, Inc. Response

              08/28/2024

              We are sorry you feel this way. We can not get an exception made as you have never been to our dealership in the five years of your ownership for any type of maintenance. The Certified Warranty has expired by about 2000 miles. We are happy to try and find a cost effective way to get you back on the road if you so choose. Thank you for reaching out.
              Read 4 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.