Customer ReviewsforBernardi Auto Group

It took a month.They weren't communicative.They wouldn't cover the cost of a rental.They wouldn't take a check from my insurance company.I had to put the entire $10,000 fee on my credit card.I'd stay away...My experience at the Bernardi Honda service center was quite bad. Now, the service people were kind and gracious. This isn't a slam on them. They were friendly all the way through. But it took a MONTH to get my car fixed. That is just a ridiculous amount of time, especially since 1) I bought the car from them only a few months earlier and 2) they weren't willing to cover the cost of my rental. At $60 a day (minimum, and for a car that smelled like cigarettes), that's almost $2000. Fortunately, I had a friend who could afford to loan his car to me for a month; but how many people have that luxury?Also, the biggest issue I had with them was that they were not willing to take a check from my insurance company, Geico. I mean, why? Geico is one of the largest insurers in the country. But they wouldn't do it. And Geico can't cut the check to me because the car is financed. So, what I had to do--which I still can't really believe--is to put the entire $10,000 charge on my CREDIT CARDS. And now, I have to wait for the insurance check to come to me, which has to be co-written to my bank as well, mail it to my bank to get them to endorse it, then they mail it back, then I deposit it, and only then can I pay off the $10k. That's ridiculous. The whole process was ridiculous and unprofessional......again except for the kindness of the people who worked there. ******, the service manager, and *****, my service rep, were both very affable fellows, and I hate to come down on them. But not taking insurance checks creates huge issues for people who don't want to front $10k on their credit. And the timeline was WAY too long. When the part finally came in, it only took the techs 2 days to install (it was a new transmission).Just disappointed,*****

Hi *****,Im sorry to read about your experience, and appreciate you separating our team from your complaint. Unfortunately, part supply globally (especially when it comes to electrical components, transmissions and engines) is bottlenecked due to material shortages. The transmission for your Accord was a special order request from the factory, after we were unable to secure the transmission from Hondas two regional parts depots and the dealerships throughout ***********. While the global parts shortage is out of everyone's control- Im really glad ******, *****, and ************* were able to prioritize your transmission installation to get the car back to you as soon as possible. I can assure you that no one wanted you to have your car back in your driveway repaired more than our team did, and tried to respond as quickly as possible given the variables.I will definitely speak with ****** and ***** about their lack of follow-up. Even if the call was simply to know that the part hadnt been assigned yet- we should have kept in contact.Regarding the rental car- manufacturers do not cover rental vehicles for repairs that result from accidents/damage, as the warranty doesnt cover accidents or damage. If the transmission replacement was due to a failure of the transmission itself, and not the result of driving over a large rock- the Honda warranty would apply. Most insurance companies offer some form of rental vehicle insurance that you can add to your policy. On the Geico front, I think there is some confusion on our company policy. We absolutely would accept a business check from Geico made out to Bernardi Honda. It appears you ended up charging $10,000 on your credit card because Geicos hadnt produced the check to pay for the transmission repair, and you wanted to pick up your vehicle. This part is definitely true, we do not release vehicles after work has been performed without receiving complete payment- but thats the case at pretty much every business.Thanks again *****. Im sorry for the frustrations, and hope the explanation helps.