11 Customer Reviews
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Review from ALICE S
5 stars11/30/2023
So far so good. Once we located title process went smoothly from initial contact to car pick up. DMV is another story... If things go wrong on the donation end I will probably check back in as reputation and ability to choose my donation charity was my reason for using this service. I live in *********, YMMV.Review from Sherry Z
1 star10/08/2023
Terrible service. I will not recommend them to anyone.After 7 months they still have not completed the donation process. They claim the title got lost.After phone calls & emails nothing has been accomplished.A scam. It puts a bad name on Habitat for Humanity which is a shame.Review from Evy L
1 star08/29/2023
I afraid this is all a scam unfortunately. Wanted to do something nice for Habitat for Humanity. Gave over my title, then told I had to get power of attorney to sign over again because I live in ****** (it's been registered in HI for two years, so I don't know why they can't use my current registration and why a CA title matters), they (ARS) keep saying I signed in the wrong spot. I repeat the process AGAIN, and now they are asking for ME to apply for a registration. NO! They call me at random times, email me from personal gmail accounts, I can never talk to the same person twice for some reason. I signed over my title 3 times now. I want my car AND title back. Scammers! I refuse to have a registration in my name when I have zero clue where my car or title is.Review from Mark J
1 star11/14/2022
ARS has never completed the title transfer. I am now receiving citations for the donated vehicle. Remove your plates before donating a vehicle. I will be complaining to MPR about the service as well. Taking the vehicle to a junk yard would have been safer.
Advanced Remarketing Services, Inc. Response
12/13/2022
Hello,It is never our intention to be the cause of any frustration or disappointment for our donors. In the rare case an issue does occur after the donation process is completed, we have staff assigned to work on that issue until it is resolved.It is my understanding that the issue you experienced, as frustrating as it was, was taken care of in an expedient manner, and our representative did provide regular updates as to the status of the resolution to this situation. The parking ticket that was attached to your name was paid for, and it was confirmed that there were no other outstanding tickets in your name. Proof of new registration was also provided so as to allay any fears that future infractions might occur. We did look into the delay in transfer. During this process it was discovered that the person who purchased your vehicle from our licensed dealer was a new resident to ********************* required that this person maintain residency in ** before they would issue the new registration. This process took approximately one month. Once the new owner was able to prove he was a resident the registration was filed and title transfer paperwork was issued.Issues like this are few and far between, but negative reviews do affect our charity partners' donations. We have worked successfully with the ********************* Car Talk Vehicle Donation Program for more than a decade and we have countless satisfied donors. We do everything we can to make sure that each donors experience is a great one. We sincerely apologize for this occurrence.Review from Tim D
4 stars10/25/2022
We donated our E class ******** to Habitat for Humanity. The experience was mixed with the driver showing up unannounced at dinnertime (supposed to call ahead), lights flashing, embarrassing commotion in a quiet neighborhood, and then LOST our title! HOWEVER, ******* of *** emailed us frequently to lead us out of the nightmare, contacting the driver, locating the title, and closing the deal. I was on verge of promising myself never to donate again, when she saved the day. She was the best. Can't say enough good things about *******, the *** representative. Thank you.Review from Bruce B
4 stars04/07/2022
Donation process worked smoothly. I got a good, fair valuation of my old car for the charity I was donating it to. Would recommend.Review from Ed L
5 stars03/30/2022
Advanced Remarketing Services made it very easy for me to donate my **** ***** Accord to benefit Habitat for Humanity. I completed an online form which showed exactly what I needed to do. I was contacted with the day and time for pick up and they showed up when promised. A few days later, I received an email with the amount my car sold for asking for information required to provide me with the *** form necessary for me to take a tax deduction. Indeed, a very professional organization.Review from Tom D
5 stars03/11/2022
My experience with Advanced Remarketing Services has certainly been worth a 5 star rating! I was unsure I would be able to donate my vehicle due to a lost title and a car that was out of state. ***** a communications representative went above and beyond to check for ways in which we would be able to get my car donated. With lots of knowledge and a positive attitude, I couldnt have asked for a better experience. Thank you, *****, and the Advanced Remarketing team!!Review from Thomas L
5 stars09/28/2021
It was about time for me to part with my beautiful little sportscar, in which I spent hundreds of hours and spent thousands of dollars over 40 years. I was aging faster than it was and it was time to find him a new home. We had contributed other objects to Habitat and thought the car would be well-treated. Somehow the notion of my putting him up for sale and my dickering over price with potential buyers was not right way to part. We worked with ARS staff by phone and e-mail, got our paperwork and forms in order (not the easiest thing to do with government agencies almost closed by COVID), and heard from the contract shipper to set a date and time for pickup. We talked about how the car liked to travel and the most amazing low slung, wooden walled trailer van showed up, the car was carefully tied down, and in five minutes they were gone. The paperwork was all signed ahead of time so no issues with the driver. ARS kept me apprised of the sales progress (it was a special car in great shape) by email and, after all the calamites east and south with hurricanes, etc, the car was sold for a reasonable price and my **** form ( not the purpose of the gift) will be here in **** days. Painless and as advertised.Review from marcia A
5 stars07/12/2021
I had a very seamless positive experience donating my Mothers car. She is no longer able to drive and we were able to donate to her favorite charity. Thanks ***
Customer Review Rating
3.36/5stars
Average of 11 Customer Reviews
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