Customer ReviewsforKAM Appliances, Inc.

Kam's Appliance Store in ********************* has poor integrity when dealing with customers. A service technician troubleshot my Thermadore appliance and recommended I fix it. The cost was very high, but I eventually called the Hanover store and learned they still had all the troubleshooting data in the system. They ordered the parts and sent 2 men to my home. The technicians opened the back of the appliance and in a few minutes told me the parts ordered would not fix it. I called the Hanover Store and was told I would be charged another $125 because so much time elapsed between visits. It wasn't troubleshot properly in the first place!Why were parts ordered if not to fix the problem?

I cant even give them a 1 star. ***************** well there is none.My opinion BBB gives them a A-. I think NBB get great deals for family and friends at Kam appliance Please save yourself aloof aggregation.Did you all know that if the inside of your refrigerator the shelves the draws what holds them together collapses that that was told to me by the manager, a cam appliance it is cosmetic and even if you have insurance, it is not covered. Period.PS I had to give it a star unfortunately

I bought a refrigerator for a rental property. The sales experience was fine and the price fair. When it was delivered, the delivery men did not turn off the water to the existing refrigerators' ice maker. As a result. water poured onto the floor. In a panic, one of the delivery people turned off all the valves on the boiler and hot water tank. They either made no effort to find the shutoff for the ice maker or could not find it. The spoke rudely of my tenant (who was present) in a foreign language which, ironically enough, she speaks. When they learned this, they kept quiet, finished the install and left without offering to help clean up the water or even turn the boiler back on. They her and her two children without heat or hot water. I was able to get the hot water back on, but not knowing what they might have done to the gas boiler, my plumber had to be called in for $110. What's most disappointing was that after two calls to the "management" of KAM *******, nobody returned my call. I guess that's why the delivery people are so indifferent and incompetent, considering that's what they see from management. I have bought about six appliances from KAM in the last few years (including out kitchen redo). I'll take a chance with a larger supplier. They get two stars for the competent salesman that helped me. Management and delivery are for the birds.