Business ProfileforRobins Tree & Stump Removal

I am writing this letter to lodge a complaint about an unfinished job and damage to property. ***** ****** and ****** ****** took a badly damaged tree down in my yard Feb.20, 2021 after the ice storm. TO date they have not satisfactorily completed the job in spite of many contacts to request completion. They are also responsible for the damage to the sidewalk. Because of prior positive experience with ***** ******, I thought they were trust worthy and paid for the job after the tree was down. Please refer to the timeline of events, transcripts of text messages, and pictures for more detail. I am submitting this complaint because I feel frustrated, helpless, and taken advantage of. I would guess that I am not alone in this, and other people may have had similar experiences. Any help that can be offered in resolving this problem would be greatly appreciated. Feb. 20 2021 ***** ****** approached me about taking down a large pine in the front yard. It was extensively damaged in the ice storm, and ***** said they could take it down that afternoon as they were already working in the neighborhood. We agreed to $2000.$1800 for the tree, $200 to grind the stump. ***** assured me all debris would be collected and hauled away. Ruts and damage to the yard would be filled in. They took the tree down quickly and let the large cut sections fall to the ground at will. Because of the hour ****** ****** who actually took down the tree asked if they could grind the stump the next day. I agreed. I also agreed to permit him to store his grinding equipment in my back yard. I understood they would finish the next day. ***** asked for a check so I paid them for the work since I had already had a positive experience with *****, the tree was down and the equipment to finish was in my back yard. Feb. 21, 2021 The next morning a worker backed *****'s truck down my driveway, connected the grinder and left. Late that afternoon, I confronted both ****** and ***** in the neighborhood about not finishing the job. They said it was too wet in my yard to finish it, and they would do it later. I asked them not to cash the checks until the job was finished. No response to that. I left. Feb. 22 2021 Sections of the tree and debris were hauled away. A large pile of branches that had fallen during the storm was left in a big pile at the street. The yard still contained quite a bit of tree branches and pieces. No one came to grind the stump. ***** and ****** cashed the checks. Feb. 23 2021 1 begin my campaign via text to get this job completed. I had lost confidence since they cashed the checks after I asked them not to and did not return to grind the stump. Feb. 26 2021 ****** ****** grinds the stump, but leaves a large heavy cross section of tree trunk. I asked him if he ground thoroughly as there was a large pile of chips that obscured a section of the stump. He said that he had. I asked him to remove the piece of tree trunk, and he said he would send someone back for it. He also offered to fix the damaged sidewalk for $1500. It is important to note here that the sidewalk was damaged by the free fall of sections of the tree. I had not brought it up since I had not examined it carefully and was at the time preoccupied with the stump grinding and piece of tree that needed to be gone. I told him I would give his offer some thought. Feb. 27 2021 till now currently no one has been back in my yard to complete any of the cleanup, fill ruts, or haul away the piece of the trunk. Over time I have done the restoration myself. That is how I found the section of the stump that was not ground and the extensive damage to my sidewalk. I have not approached either man about the sidewalk since clearly ****** ****** does not feel responsible, and I am wary of that confrontation.