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Find a Location

Blue Cross/Blue Shield of Louisiana has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBlue Cross/Blue Shield of Louisiana

    Insurance Companies
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    BBB can only accept and process complaints in regards to billing issues related to policies. Any complaints regarding claims needs to be sent to the Louisiana Department of Insurance.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/1950

    Years in Business: 90

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers health and life insurance.

    Business Details

    This is a multi-location business.

    Find a Location

    Blue Cross/Blue Shield of Louisiana has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      5525 Reitz Avenue, Baton Rouge, LA 70809-3307
      BBB File Opened:
      5/1/1950
      Years in Business:
      90
      Business Started:
      1/1/1934
      Business Started Locally:
      1/1/1938
      Accredited Since:
      5/1/1950
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 00244306 for this business, issued by EBRP Department of Tax & Revenue

      These agencies may include:

      EBRP Department of Tax & Revenue

      222 St Louis Street, Room 404

      Baton Rouge LA 70802

      (225) 389-3084

      Number of Employees:
      1890
      Business Management
      • Ms. Sandy Payne, Manager of Marketing
      • Cindy Wakefield, Vice President
      Contact Information

      Principal

      • Cindy Wakefield, Vice President

      Customer Contact

      • Mr. John Maginnis, Vice President
      • Dr. I. Steve Udvarhelyi, President/CEO
      • Ms. Sandy Payne, Manager of Marketing
      • Donna Fleming Southall, Director of Regulatory Appeals and Greivances
      • Cindy Wakefield, Vice President
      Additional Contact Information

      Fax Numbers

      • (225) 295-2054
        Primary Fax

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/19/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      I forgot to pay my January bill until early February. I've had NO COVERAGE since February 1st. My complaint is multi fold; When I paid, I had the option to pay last month or the total amount due for January and February. There was NO indication I'd have NO coverage unless I paid 2 months. They just took my $137 but never told me that wouldn't reinstate my coverage. Today I tried to make another payment (for this month) but I was already billed for MARCH too, on the 13th, even before the middle of February! My premium has NEVER been due before the first of the month until this year. Also, my premium WAS $24 per month. This year it's $137 per month. WHY? I get healthcare coverage from Healthcare.gov because we are a LOW INCOME HOUSEHOLD ~ $28k per year from SSD. My husband has Cystic Fibrosis AND Diabetes. WHAT PART OF $28,000 annual income justifies an insurance premium of $1650 per year?!!! That's roughly 6% of our annual income!!! Is this even allowed under the Affordable Care Act? I never received ANY explanation for or warning about an increase and this was a 571% increase. In short, they increased my premium by 571%, took a one month payment in EARLY FEBRUARY (rendering me due only for February) without alerting me that I STILL wouldn't have coverage, then billed me for the upcoming month before the middle of the current month, thereby making it a requirement for me to pay TWO months (yet again) before getting coverage reinstated. I don't have $277, so I don't have insurance anymore. Their business practices are VERY unethical. This feels like a targeted attempt to get rid of someone like me, with health issues. The Affordable Care Act is designed for lower income people to have access to affordable coverage. How is charging a premium that is equal to 6% of a disabled family's income "affordable?" My premium increased dramatically and it needs to be affordable again. This needs to be reviewed by whomever and whatever department made this determination.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      LJ C

      1 star

      05/17/2023

      I have been denied two tests already this year, and it is only mid May. The first was a CAT scan of a lump on my leg, which was denied and again denied on appeal. The second was for an MRI of my neck which has been ordered by my neurologist. I am in severe pain, cannot turn my head, and have throat issues along with it as well. I am so totally afraid of something like throat, cancer, but Blue Cross could not care less. They have denied this MRI, despite all my symptoms. My doctor is appealing, but I am told that it’s probably not going to be approved, they usually never are, and it could take up to 30 days for an answer. I am in severe pain, and cannot even turn my head. The premium for this insurance is outrageous, and I cannot even have a test done. Blue Cross does not care about its patients. Poor poor service. There’s only one thing good about being able to get on Medicare. When that time comes Dash I will not have to deal with Blue Cross. I wish I could give it minus 0 stars. I’m sure no one will reach out to me.

      Blue Cross/Blue Shield of Louisiana Response

      05/23/2023

      Thank you for sharing this feedback. We are sorry to learn about your negative experience. As a BCBSLA member, you can talk to a case manager who can help navigate the process with you and might be able to find a solution for you with your provider. Please call us at ************** or email us at *****[email protected] with your full name and best return call number. You can also submit your information online 24/7 at http://info.bcbsla.com/Stronger.html.

      Local BBB

      BBB of South Central Louisiana

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