Business ProfileforMagnuson Hotel of St. Francisville, LA

On Friday, Nov. 10th I came to what is now known as The Hotel Francis for a room reservation. Upon receiving my room, I knew immediately that the hotel was not up to standard. The door lock was shaking and not secure upon touching it and the door knob came off into my hand! Inside the room, the bedspread was ripped, a pillow with dried blood on it was sitting on the counter, and the whole room was not sanitary. I immediately went back to front desk and asked for a refund. The front desk associate said she was not authorized to do this and I must speak to the manager, who would be in on Monday. She took us to another room, which was just as bad, unsanitary and not clean with a strong odor that was not tolerable. At this point, I again asked for a refund. Front desk associate still refused. I told her the hotel is not up to part and our health and safety is at risk. We left the location, without a room and without the money I submitted. I have contacted the business via email (on that same night) and called on Monday as the worker indicated. The person who answered the phone said the manager is "running errands" and could not speak with me. I left my name, number, and the reason for my call. Have not heard from manager yet after repeated attempts. I want a full refund and someone with health and safety inspections should visit this hotel. It is not up to standard. If I had seen the place in person before making deposit, I would not have paid the money. The pictures on website are misleading to what you receive when you arrive. Again, I need my money back. Services and facility were nowhere near what was advertised and I did not receive the services that I paid money to receive. Business is hiding from customers and do not work to reach resolution. Not a good business. Terrible experience, especially as a person traveling from out of town.