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Find a Location

Entergy has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Entergy

      PO BOX 2431 Baton Rouge, LA 70821

    Business ProfileforEntergy

    Electric Companies

    Current Alerts For This Business

    Alert:
    All complaints and reviews for consumers in the state of Louisiana are processed by the BBB of Southeast Louisiana (New Orleans).

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Reviews cannot be accepted for this business.

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers the sale of electricity & natural gas.

    Business Details

    Location of This Business
    PO BOX 2431, Baton Rouge, LA 70821
    BBB File Opened:
    1/1/1952
    Years in Business:
    112
    Business Started:
    1/1/1912
    Business Started Locally:
    1/1/1912
    Business Incorporated:
    1/1/1947
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 00919292 for this business, issued by EBRP Department of Tax & Revenue

    These agencies may include:

    EBRP Department of Tax & Revenue

    222 St Louis Street, Room 404

    Baton Rouge LA 70802

    (225) 389-3084

    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    300
    Alternate Business Name
    • Entergy Louisiana, LLC.
    Business Management
    • CUSTOMER SERVICE SUPPORT
    Contact Information

    Principal

    • CUSTOMER SERVICE SUPPORT

    Customer Contact

    • CUSTOMER SERVICE SUPPORT
    Additional Contact Information

    Fax Numbers

    • (225) 763-5031
      Primary Fax

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/28/2021

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I purchased a new home on Sept 16, 2020. Upon purchase of the house, I contacted Entergy to get the utilities switched over from the builder to my name. The utilities were switched over to my name around September 25, 2020. After being switched over a bill was never generated for me. Upon reaching out to the company multiple times (at least 7 times) over the past 8 months, I have yet to receive a follow up with any call and have yet to be billed for electricity usage. Each time I talk to someone they make a note on the account and tell me it's being looked at but nothing ever happens. I have tried to look up company information but can not seem to get past a general "About Us" contact.
    Read More

    Customer Reviews

    0 Customer Reviews

    Reviews cannot be accepted for this business.

    Local BBB

    BBB of South Central Louisiana

    BBB Reports On

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