Customer ReviewsforEconomy Brick Sales, Inc.

I reached out to ***** ***** in May of this year. The brick we wanted was white concrete brick (low maintenance compared to painted/stained brick) & the wait time was pretty long from what I read. When I first reached out to *****, he sent me the quote & told me the wait time was only 8-10 wks. In July he called & said the wait was now 22 wks & wanted to know if we would like to go ahead & order even though we hadn’t broke ground yet. My husband told him to go ahead & order. I reached out today to the office because I haven’t heard back from ***** after multiple attempts. He finally called me & asks if I still want that brick. He tells me he never ordered it, he’s been trying but he’s been unable to. Today is Oct 11th, my husband told him to order July 7th….THREE MONTHS AGO. And he just told us this today only because I called the office saying I couldn’t get him. I reached out to the manager who pretty much avoided answering my question why no one had told me in 3 months that they weren’t able to get the order. He just kept telling me they had tried & the company isn’t shipping to La. I then told him that they were an unprofessional company for not reaching out to the customer to tell them what was happening & he told me “I disagree ma’am, we’ve been in busy for 57 years”. It was only AFTER I told ***** I was ordering my second brick somewhere else that he said he would like to “apologize in person” because he “dropped the ball” and “I’m sorry”. Then proceeded to send me other whitish bricks I guess hoping I would change my mind. So, now we are few weeks away from needing bricks and are going to have to scramble to figure something else out. I wouldn’t have been upset had I known the situation because that was out of his control. I feel like I was kept out of the loop because he thought I would just have to pick something else when it didn’t arrive & I would still use them. Save yourself the headache and tears!!