25 Customer Reviews
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Review from Corry H
1 star17/04/2024
I ordered a glass shield for a propane heater. It was damaged in transit and never delivered. Emails and calls to fix.com were completely ignored. Refund or replacement request completely ignored. Support call line goes directly to recording 100% of the time. $35 lost. They are *******.
Fix.com Response
19/04/2024
We are sorry for any issues this may of caused. We show you reached out on our Facebook message and claim has been filed with our warehouse. The refund was issued today 04-19-24 in the amount of $34.28 for your order. You will see back on your credit card in 2-3 business days.Review from Mher H
1 star20/03/2024
I placed an order on Feb. 19, 2024 and was charged on Feb. 21, 2023. The item was expected to ship in 3-5 business days. Now, a month later, I still have nothing. I sent customer service an e-mail on March 8, 2024 and nobody responded. On March 20, 2024, I sent another e-mail to customer service and tried to call Fixcom but no agents were available according to an automated message. Nobody has gotten back to me. I would never even consider ordering from this company again. I'll likely need to open a dispute with my credit card company.Fix.com Response
02/04/2024
We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! Checking on your order the item ordered was not a stocked item. We had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. We currently show your order was cancelled and refunded in the amount of $21.28 on 03/22/24.Review from Brian M
1 star25/01/2024
I placed an order over a month ago and my credit card was charged on the day I placed the order. I have not received any status updates since then. I emailed their customer service a week ago and received no response. I called their customer service phone number, but there are never any representatives available to take a call. I should have read these reviews before taking the risk with this company.Fix.com Response
26/01/2024
We are sorry for any issues this may of caused. Checking on your order. The item ordered was a special order item so we did not have instock at the time the order was placed. We had to place an order with the manufacturer they are taking longer then our estimated 15 business days. We do show your order was cancelled on 01/25/24 and refunded in the amount of $19.74.Review from Clint E
1 star06/01/2024
Ordered part, you took my payment, and no part was provided. I emailed your customer service, provided proof and received no response. First time I used FIX.com and the last time. Definitely not providing any good recommendations.Fix.com Response
11/01/2024
We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! Checking on your order the item order is a special order item. We did not have in stock at the time the order was placed and had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. Currently the items have not shipped to us from the manufacturer. Once received the items would ship out to you and arrive in 3-7 business days. An automated email will be sent to you to advise of this shipment.Review from Kenneth F
1 star04/12/2023
Order parts with next day shipping items didn't ship for 4 days canceled the orders the next day they shipped one of my orders then on monday shipped the 2nd order this is a joke of a company now will be the waiting game to get my refund Definitely would not recomend or use againFix.com Response
07/12/2023
Thank you for your feedback and would like to apologize for the inconvenience this has caused you. The item you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. Which caused the delay in shipping. We do see the packages have been refused and you will see refunds for your orders back on your credit card in 2-3 business days.Review from James C
1 star28/11/2023
This Company is a ****! Ordered a part over a month ago, and I keep getting the same lie. It's supposed to be a high demand item. ********.... it's a ******* handle for a table saw.Fix.com Response
01/12/2023
We are sorry for any issues this may of caused. Checking on your order the item ordered was a not stocked item. We had to place an order with the manufacturer, the item was on backorder with the manufacturer and was taking longer then our estimated 15 business days. We do show your order was cancelled and refunded on 11/28/23.Review from Franklin S
1 star23/08/2023
They are no better than the other parts supply website we shall not mention. One star is too good of a rating because it implies that at least some level of service was provided, when no services were ever provided nor was there any intent to provide any service at all. They immediately take your money then do nothing. YOU have to do all the work to find out they never even have the part you ordered. It never says on the web site the part is out of stock, and the confirmation email they send never says it’s on back order. You are given the impression from the jump that your order will arrive at your house shortly, but when said time rolls around YOU have to contact them to find out they never had the part to begin with. Then don’t take people’s money! People are paying for a service that you never intended to provide!Fix.com Response
06/09/2023
We are sorry for any issues this may of caused. We show the item ordered was a special order item so we did not have the item instock to ship we had to order in the item from the manufacturer. We do show your order was cancelled and fully refunded on 08/23/23.Review from Debbie M
1 star08/08/2023
Ordered a part, they took the payment almost immediately but I haven’t received the part. Tried calling and you can’t get anyone to answer!Fix.com Response
14/08/2023
We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! Checking on your order the item ordered was not a stocked item. We had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. . Currently the item has not shipped to us from the manufacturer. Once received the items would ship out to you and arrive in 3-7 business days. An automated email will be sent to you to advise of this shipment.Review from Jerry E
1 star19/07/2023
Ordered, paid but never heard from them. Keep asking when they are going to send my order but nothing, no response at all.Fix.com Response
27/07/2023
We are sorry for any issues this may of caused. Checking on your order the items ordered are not stocked items. We had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. Currently the items have not shipped to us from the manufacturer.Review from Karl K
1 star16/07/2023
I ordered a felt washer for my Breville coffee grinder and it fell apart as soon as it came out of the packaging. I contacted their support email twice to ask for a refund for the part and shipping and got no response. I have since ordered the part directly from Breville since I don't want to keep waiting on Fix to get back to me.Fix.com Response
17/07/2023
We are sorry to hear the item is defective. We have set up a refund in the amount of $7.55 for the item and you will see back on your paypal account in 2-3 business days.
Customer Review Rating
1.32/5stars
Average of 25 Customer Reviews
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