Business ProfileforPremiere Van Lines - Dartmouth

I'm very disappointed they did not disclose the pricing point would change to a higher rate if we brought less. Our in person estimate said the opposite. The estimator told us he thought we had less than 4000lbs, but quoted us at 4000lbs. He then said if we brought less, the cost would be less. Our actual weight came in 520lbs less than the estimate (3480lbs), which put our cwt price up into a higher bracket. The total cost is slightly less, but we were expecting it to be $500-$1000 lower based on how much less we were taking. After complaining to the office about the change in price without notice, we were told that's standard industry practice. That's fine if it had been disclosed prior to picking up our goods. They told us they cannot possibly quote every scenario. However, when they knew we would likely be in the lower weight bracket why did they quote us for the higher one? We were mislead by the company. They need to disclose their pricing, not just change the terms of the agreement with no notice, and now that the goods are on their truck we have no options. This is a scam and fraud. This company does not operate in good faith. People need to know movers work on a sliding scale, and they will quote you a price to sign up. They will tell you anything to get you to sign. We want them to honour the agreed upon and quoted price/cwt of 144.11, not the mystery price they charged us without explaining their fee structure ahead of time.