Business ProfileforCrown Cabinets and Fireplaces Ltd.

Dear Complaints Resolution Specialist, I’ve used crown cabinets for kitchen cabinets and bathroom cabinets on my two units May 2019 when my house built. They stated that they have 5 years warranty on the product. However, I’ve noticed that after less than a year that the cabinets doors colours start pealing and I can see the base colour on different places. That time I sent email with some pictures to ***** ***** (i can send copy of the the email if required) on Feb 26, 2020 (Feb262020.pdf with images attached) and somebody from the service team came to my house and took those doors that have issues with and repaired them. He confirmed to me that this issue won’t happen again. However, this issue happened again few years after that and now we are almost close to the warranty date. I’ve emailed Crown Cabinets ((i can send copy of the the email if required)) and met with ***** (the agent) and showed her colour pealing issue on March 18, 2024 (March182024.pdf with images attached). She sent a message to service guy to contact me, but nobody called me for over a week, and I’d to call them again many times and spoke to *** (The *******). He sent me somebody to have a look. The person that can said that some of them can be repaired on spot and some other we need to take them to be repaired at our store, but you need to pay for it because you have used chemical solution on them. I have confirmed to him that we don’t use any chemical on any of the cabinet doors (main until or apartment unit). We go back and forth many times with no solution and I’m really disappointed with the way that Crown cabinet handle my issue and they don’t stand on their promises after sale warranty. I need your help to resolve this issue because all the cabinets doors on the two units (kitchen and bathrooms) looks so ugly and the colour got pealed. I hope this can be fix here and no need to go to the court to resolve this issue. Thanks, *****