Business ProfileforBarracuda Heating Services Ltd.

We have used Barracuda Heating for all of our boiler and hot water servicing since living in the house for the last nine years. We had a natural boiler fitted by Barracuda in December 2018. This was a significant investment for us (over $10k to install) but we felt that the 5-year parts warranty made this a good investment. The boiler needed a new control panel fitted in December 2023, which was eventually diagnosed after 3 service appointments that failed to diagnose this issue. However, we were reassured by the visiting technician that the control panel would be covered under our warranty, and that after paying the invoice, we would be reimbursed. The control panel is valued at $500 (+/-). The invoice was paid in full. We have now waited 4 months and made 6 or 7 calls into the Barracuda Heating office who have been unable to confirm if, or when a refund for the control panel warranty would be forthcoming. We have no warranty paperwork or contract that supports our claim and we now fear that the company has no intention of honouring the warranty and paying us for the replacement control panel. It should be noted, that every call we place into Barracuda is met with the same nonchalant and dismissive response. We are now considering our legal options and raising this with our lawyers and taking this further.