Business ProfileforBenoit Electric Limited

I contracted Benoit in July/2018 (Invoice 24924) to install 6 exterior lights on my home. Due to the high cost of my bill I never used them again for any further work (thankfully). Recently I had a contractor (**** **** ***********) needing to remove 2 of the lights to repair a wall. He called me over to show me that they were not installed correctly (see photos). No metal box installed with the wires coming directly through wood and not even grounded! Yet I was charged $180. for materials when none were even used. I then had to call another ********ian (******* ********) to come and redo all the lights that Benoit was supposed to complete properly. ***** (*******) informed me not 1 of the lights was installed correctly or met safety standard codes. I emailed the information and photos to Benoit on Dec 29/2022. After 2 weeks with no response, I called them on January 10th/2023. I was told by ****** she did receive my email and needed to look into it still. Not sure what more needs to be done since I have provided them all the information/proof of what occurred with contacts from contractor and ********ian that discovered their unprofessional and illegal acts. Someone just had to make a judgement call to take responsibility for the actions of their employees and initiate the deserved refund. I assumed they were hoping I would have let the matter go if they ignored me. But I hoped my call would show I was serious about this issue, so I left it with her to address. It has now been over a week more and still no response from them. Personally as a business owner with integrity myself, I most certainly would have addressed such a serious complaint immediately! I am expecting a full refund for this work that was not completed correctly/safely since I had to pay again to have them done correctly.