Business ProfileforBragg Communications

DO NOT GET FIBRE THROUGH THIS COMPANY! Currently as I write this review it has been 14 weeks since I have order my internet services through Eastlink and I still don’t have it. I am not typically a person to write bad reviews however I feel it may be the only way to be heard as nobody employed through eastlink has listened to me yet. On June 27th we ordered internet through a 3rd party company only to have our request rejected from eastlink stating we need to have a site survey completed, this took 3 weeks, after that we heard nothing, I have been dealing with ******** in the site survey department who informed me that after the site survey the process would take 6-8 weeks. After our 8 weeks of waiting I called for updates to which I was repeatedly told “it’s been processed, I can’t tell you anything else” and that was if I was lucky enough to get someone to answer the phone or to call me back Fast forward an other 4 weeks there has been 6 scheduled technician visits to our house, including a no show. The first 2 visits the technicians were not given the proper information about the fact that this was a fibre hook up, and they were not given the proper equipment to complete the task anyway. Through no fault of the frontier technology technicians visits 3-6 were also unsuccessful. Eastlink refuses to listen to their hire techs and their costumers telling them they need to send an experienced Eastlink fibre tech, with more equipment to the site. Instead they have been sending the same poor guy, who can’t help us any further. I have taken 6 personal days from work to be at home for these site visits, lost 6 days wages (remember, 1 day a tech did not even show up) Eastlink has been rude, short, and very unhelpful on the phone every time I have called. I apologize for the long winded review but I would like to save someone else from a 14 week long headache if I can Again I hate to leave a bad review, so please look this up site survey #169336

Hi Jeremy, thank you for the review. We're working towards making your address serviceable and will be back in touch as soon as we have more information to share - we appreciate your continued patience.