Business ProfileforBeautiful Baths (Duralux Bath Systems)

April 2023 - Beautiful Baths came, looked at the bathroom & gave us a quote of $13,938.00 after I gave her, ***** ***** a budget of $8500.00. We booked an appointment with her to get the price down. Still don't know how she came to that price (where's the invoice?) She then got it down to just over $11000. Where that estimate/invoice is I have no idea. We put a $2000 deposit down that day April but also repeated that we may not need them to replace the tub - told her that the first day we met. I noticed she did not take any notes. The appt. was made to renovate the bathroom on September 25, 2023 by Beautiful Baths. In June 2023 we heard from the other company saying they will be coming in September to look after the tub portion. I notified Beautiful Baths and she said that portion of the bill was $7800. Never thought anymore about it until I got word that Beautiful Baths would be coming on September 18th – 1 week earlier. The installer asked me for a cheque so the company would not get charged 4% using a credit card. I wrote out a cheque for $4325.00. As I wrote it out, I said out loud that it does not seem right - price seems really high. He said that it was originally $5900 but he would take $400 off for the shower doors. Shower doors? As many times as I asked for an invoice detailing what work was going to be done, her response was “we don’t do that”. We even went to their place of business there on Cobequid Road in Sackville to get the cabinet & shelf that came free with the vanity and we were going to install it ourselves. He raised his voice but was not yelling as she told people. Estimate # 00380. I have emails & pictures of my dealings with these people. I am not impressed at all. The maximum that we should have paid should have been no more than $2500 = tax. The vanity was on sale when we picked it out in April, the sink/taps & 2 boxes of flooring. I will have to get these scanned & uploaded so can I send them to you another time?