5 Customer Reviews
Review from Marc C
1 star06/16/2024
The only difference in the water from Piedmont and that from Gwinnett or ****** counties is the price - easily 2 or 4 times higher When I called about my $300+ bill and ask them to check the meter for leaks they agreed But if the meter was correct they would charge me another 50$ just for checking. Im not much for government intervention but this is one public utility that needs to be taken over by the county! It cant get any worse!
Piedmont Water Company Response
06/21/2024
Thank you for sharing your experience. We understand your concerns about our pricing and billing process. At Piedmont Water, we aim to provide quality water services at a reasonable price for in-home use.
It's important to note that our rate structure is strongly recommended by the **** with a base rate per unit of water used, under a certain threshold of water use. For any use above the set threshold, a higher rate per unit of water used is charged to encourage conservation.
Additionally,Piedmont Water, unlike public utilities, faces unique economic demands like paying property taxes, federal/state income taxes and not receiving funding or grants from county or state agencies, etc.
We hope you will attend our community meetings this Summer 2024, which are a great opportunity to ask questions and learn about future projects and plans. More details will be sent out soon to customers.
We apologize for any inconvenience you may have experienced and please dont hesitate to reach out to our **************** team if you have any further issues *************).Review from Cody B
1 star05/17/2024
Aweful company. Aweful customer service, awful ********************** quality. Even the rich areas complain a lot about the quality of the water, imagine what us "peasants" are getting. Feel like juturna and piedmont are scratching each others back considering how Piedmont is quick to recommend them for in home water filtration instead of actually fixing the well systems. Beware if they have to pump your grinder pump they are known to just throw sewerage in your backyard and try to hide it.Piedmont Water Company Response
05/29/2024
****, we are very sorry to hear about your experience.Unfortunately, we see no record of any account under your name or email address, so in order to assist you, we'd like to request additional information. Please call our customer service team at ************, and we'll be happy to troubleshoot your concerns and discuss them more thoroughly. We appreciate your feedback and look forward to resolving this issue for you.Review from Allen B
1 star08/17/2023
I have been chained to Piedmont water for that past *********************************************************** $1700 and I paid it off. I pay my bill every month on line before its due and I am sick and tired of their fees for convenience if you pay with a debit card (there should be no charge for payment coming right out of your bank account). I will give no more fees to this company and will mail a check instead. I hope everyone else does the same and there should be a class action suit against them for ripping off people.Review from Emily P
1 star05/17/2023
I was told by Piedmont that I had a water leak after receiving a massive bill. After a plumber inspected our property and found no leak, so we contacted Piedmont again. They said they came an inspected our unit and found no leak on their side. We inspected our water meter and found that pieces between the meter and the Automatic Meter Reading had become disconnected. When we reconnected the pieces (which they did not do during their supposed inspection) the problem was magically fixed. In conversations with the company, they said that they cannot prove that we did not have a leak and must pay a bill that is more than a years worth of our normal water usage. They would not listen to reason that the machine was not hooked up and at fault for the reading and that there was no way a leak that massive could magically fix itself. They function on a monopoly in our area, providing ** with no other company or recourse. Over a barrel, we are paying the bill. If I had anyone else to do business with, I would. Unfortunately I am stuck with this dangerously inefficient bureaucratic nightmare of a company. If you have the chance, avoid them at all costs.Review from Bryan K
1 star06/25/2022
This is the worst company I've ever dealt with. A leak caused an enormous water **** and they continued to charge me late fees of over a $150 a month I've spent countless hours and phone calls trying to come up with a resolution. To say they have customer service is a joke. I've contacted the ****************** of consumer affairs enough consumer affairs and I recommend anybody else doing the same.. I have a formal complaints and and intend to continue with this complaint wherever I can.. As a business owner myself I cannot understand how they can operate like this period it makes me sad to see to see how evil a company can be.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.