Business ProfileforParker Wrecker Service

Horrible customer service. Make sure you watch your keys when they pick up your truck. The tow drive will not give the keys to the shop then flat out lie about it.I spent two days with the shop accusing them of having the keys (because a believed Parker when they said the drive gave the key away) Then the shop sent me video surveillance of the driver just dropping the truck then left.). I called Parker back explaining the situation and besides owning up to the situation and doing the honorable thing that you would expect in most companies they YELLED at me then hung up in my face. So watch your keys and expect ZERO dignity when dealing with this company. I understand that this is just a key but that was my only key and now I have to do a run around because this company cant takes ownership and help me out. Just a key but in the end, it's the companies character that they could care less about. Cant stands shitty companies like this.

Zakary, thank you for taking the time to write this review. However, first please at least be one of our customers and state the facts to go along with this story that you have created in your head. I will explain the story as follows. We were contacted on 9/16/21 by a person by the name of Elon to tow a Ford box truck from Fayetteville to Freightliner in Forrest Park due to the drive shaft falling out, keep that in mind. We questioned towing the truck to that location due to it not being a vehicle that is typically worked on at that particular shop, but were reassured that it is the correct location to tow. We arrived in a timely manner, loaded the truck up, received payment from Mr. Elon, and proceeded to tow. Once we arrived at the location to drop as we were instructed, we were flagged by personnel from the shop, as we anticipated, because they recognized that this was not a Freightliner but a Ford. We advised them that this is the location we were instructed to take it to, and were paid to tow to, they advised they did NOT want this unit to be delivered there. We then tried to contact the customer, Elon, to advise of the situation. After several attempts by the driver and our office staff and waiting more than 30 minutes of an unsuccessful attempt in reaching him, we advised the Freightliner staff that we had no other choice but to drop the vehicle there and they could contact the owner at their earliest convenience to advise him they were not interested in repairing the vehicle. An employee from the facility instructed us on where to drop the vehicle on the property, and followed us until completion and retrieved the keys. We were paid to do a service, and we completed the task given to us. Now to address the lies and misinformation you have told. You do not have video surveillance of us dropping a vehicle at the shop, we have been in contact with the shop and several people there said they told you they wouldn't repair the vehicle and you were being very difficult to deal with. You proceeded on 9/22/21 to contact my office (Mind you all of our conversations are recorded) and speak with 3 different people on my staff, all of which are women. You yelled, cursed, threatened, and were very condescending towards them and would not allow them to even speak and talked over them. We were attempting to come to a resolution regarding the situation, as it was just a key you were accusing us of losing, however we couldn't even get a word in to discuss. You then had a "lawyer" contact us and threaten to sue us over this matter, and he followed your footsteps in treating my staff the same way. We even offered to let this "lawyer" speak to the driver himself who towed the unit so he could explain what exactly happened, and who was there and what they instructed him to do at Freightliner, but he interrupted by saying "I don't want to talk to him, I'm just gonna sue your a**". My employees were harassed, threatened, talked down to, and downright discriminated on by you and your "lawyer"; I'm assuming because they were female and/or because it was racially motivated. I should be the one filing a complaint on you, your company, and your lawyer. Between the two of you, there were over 15 phone calls to my company where we were harassed. Also, a lady at Freightliner that we spoke to about your vehicle, which was also a female, advised that you did the same thing to her; talked to her in the same manner, until she had enough and just hung up on you. This obviously seems like you are discriminative towards women. I would hope BBB would take the time to read your accusation and my rebuttal and remove this post; as you were not the original customer/person that we did business with, you were very discriminative/ condescending to my staff, you lied, and this "review" is just your attempt to be detrimental to my company. This review has no merit.

Wow. Just wow. You are a liar. You just made up a whole different story then what actually happen. Then you added racially motivated in the mix to your favor. That is a nasty tactic. I called the company today and you are not in contact with them. You just lied about that. No lawyer said they rather talk to you*****. Another bold face lie. You would rather lie your way out of it then take responsibility. Your tow truck driver first said it was a shorter man in the facility but then changed his story to a security guard when the place does not have a security guard. Disgraceful and just sad. I hope the best and I'm not going to go back and forth. I just hope people see this and see what crazy story you just made up instead of taking blame for the missing key.