Business ProfileforProguard Pool Management, Inc.

We used this company to refinish our pool in April/May 2021. Prior to the pool being refinished by Pro Guard Pool Management our pool had no leak issues. After the pool was refinished we had a very clear leak, given the substantial water loss. I asked Steven about this, seeing it was not present before and he sent his people out to try and rectify it, to no avail. I was very adamant that the leak was in the light fixture in the deep end and he assured me the light was properly sealed, after having been removed by Pro Guard to complete the refinish. Steven billed me for this yet knew the leak was still present but claimed "it wasn't in the scope of the work". So I was left to try and get a leak detection company to come and diagnose it. Apparently every pool in Atlanta had a leak this summer, so getting on the calendar took months. So for the months of May-September we incurred monthly water bills of $200 per month + chemicals in an amount I haven't even calculated to attempt to enjoy our newly refinished pool. Finally in September we were able to have the leak diagnosed and, fixed. This took all of 10 minutes because, guess what? The leak was in the light fixture removed by this company and not properly resealed upon re-install. I emailed Steven a copy of the meager $350 bill for the leak detection and fix and he has refused to pay it. Claiming it was apart of the light fixture. The light didn't have a crack in it before his company removed it and re-installed it. So instead of being an honest businessman Steven has rejected any responsibility for a light that was perfectly fine before being removed and not cared for during the re-plastering and won't pay the measly $350. The monthly water bill from May-September has costed me an extra $750 but I have not asked him for that. Do yourself a favor and go with an honest company that won't try and weasel out of a meager $350 for damage they caused after having paid them over $6,000.00.