Business ProfileforA Better Pool, LLC

11/19/22 ***** and *************************** came to our home for a free estimate on installing an inground pool. They took some measurements and spray painted an outline on the grass. They said they have a wait list at the moment and the earliest dig date would be 6/1/23, and a deposit is required to get on the list. We were ready to sign a contract & pay the deposit to get the 6/1 date. ***** said she would draw up a contract and get back to us, but took our $7000 deposit electronically then. Since then, our dig date was pushed to July then August due to rain on other jobs ahead of us. Then my Husband changed employers and told ****** he just wanted to be bumped down 1 spot on the wait list. ****** said it was fine. 3 weeks later we let them know everything was good to go. We recently started getting messages saying we need to apply for a fence permit. We were told by the County normally the contractor applies for the Pool and Fence Permit together. My Husband contacted ***** today, 9/29/2023 and told her the County needs a spec/layout showing the layout of the pool, fence, yard on the plat. My Husband said he feels like we are paying them to do this. ***** was rude to him so he told her we no longer wish to do business with them and would like our $7k deposit back. She said they would have to keep somewhere around 5 hours at $16.50 for man hours. We reminded her no work has been done - only the free estimate. When ****** called, my Husband said he no longer wanted to do business with them and asked for his $7k deposit refund. ****** said they would keep $2000 for breaking the contract. My Husband asked for a copy of any contract we signed explaining cancellation fees. ***** refused to send anything. ***** only sent us a copy of the original estimate showing we paid $7k deposit. There is NO signed contract. No work was done, only free estimate. We want our FULL $7k refund.